cleaniness to be improved

這次真的糟糕到爆炸。 整個旅館房間的空調都不能用。房間內熱到不行，打電話給櫃檯得知唯一方式就是開窗通風。真的傻眼，我即使開窗那間房間外面也沒什麼風。這四星級酒店提供這樣的住宿體驗，也不會給予補償，我強烈不推薦大家來住這一間旅館。

一切都很好

Location 100% great! 5 mins walk to/from Gare dAvignon Centre, and it’s almost 10 mins walk distance to any place in the town. Service was good and there is a SPA if you wanted to relax yourself.

地點佳 服務人員態度很友善 房間大又乾淨明亮

酒店位置特别好，出行很方便； 早餐也很丰富，服务人员很友善 房间面积很大，并且很干净

酒店地點方便，接近車站。但住宿當晚酒店舉行游泳池派對，音樂聲浪太大，直接進入房間，直到午夜12時才結束，影響家人入睡。

1.空調壞掉 2.下雨天無雨傘ㄗㄨ借服務 3. 櫃臺服務品質欠佳

1.冷氣壞掉 2.下雨天沒有提供借傘服務

Nice staff, closed to the downtown. This is the small town but many restaurant inside the town by walking distance

房間不小, 一家三個大人但提供我ˇ門四人房. 安靜ˋ 乾淨ˋ. 服務人員友善可ˇ用英文溝通, 離車站非常近.只是當天亞維儂風速非常大, 我差點被吹倒. 要注意冬天氣候.

Close to the Avignon city centre train station. Good service by the staff. Nice breakfast buffet.

We were overall satisfied with our stay in this hotel. Convenience and cleanliness were the highlight. Some areas needed improvement. The mini-refrigerator was too tiny and didn’t seem to work probably. The garbage bins, though not completely full, were NOT emptied DAILY. No real mug was provided in the room but only the paper mugs. The reception desk was understaffed during the check-in and check-out hours.

距離車站很近，同時就在主要景區正對面，步行距離最遠僅約1公里，非常方便在亞維農的參觀。房間較小，可是舒適清潔，服務人員態度良好，但一定要下午三點才能入住，不過可以先去市區逛逛再辦理入住手續。

很棒的飯店

真是太棒了

員工服務很熱情。設施很新 、乾淨 優質早餐 多樣性選擇 也提供兒童可以玩樂的電玩、撞球台 適合全家親子的優質飯店

很好的现代酒店，在火车站附近，方便，早餐丰富

Great location, friendly and attending staff, modern and good facility. The hotel is 2 min walk from Avignon station, and about 5 min walk to the downtown. There is pool, restaurants, SPA center, fitness, kids toys and bar at lobby. Overall very clean and nice. The only cons is that there is a gap between shower glass divider and the water would leak out from the gap. Otherwise, highly recommended.

wonderful experience to stay in novotel! close to city and also very helpful staffs! :)