Last time I checked in the room (RM 20) was smelling of smoke and the shower wasn’t running and was the most disappointing experience have ever had with any of the Simple Stay hotels

We arrived and our room door was wedged open. The digital door lock did not work and had to be reprogrammed. The bed had a plank under the mattress to hold it up. There was a strong smell of cigarette smoke in the room. There were residents wandering around and could have been in our booked room as it was not secured. The communal area was dirty and the bins were overflowing. If you have a car bigger than a Corsa you will not have enough room in their marked car parking spaces. To top it off there was 2 people at the rear of the building smoking weed. I spoke to someone on the phone to tell them the issues and they were not bothered. I asked for a full refund but this was refused. They show an AA 4* accreditation but this accommodation would be lucky to get a 1*. We did not stay here and booked into a different hotel which was fantastic. AVOID AT ALL COSTS!!

Can’t rate the interior we never saw it, the front door failed and we could not gain access, had to deal with a call centre, the management company simply stay asked a resident to try and gain access. The resident said the door failed that morning and is unreliable anyway. Maintainance came and bodged the door with double sided tape which failed, we had to book another property nearby, as we had reservations for an event, we also felt unsafe as there was every chance we would be locked out in the middle of the night after returning. Simply stay and Tennyson will not refund this stay even though we could not gain acesss, please think t ice about dealing with any simply stay properties you have to deal with a call centre who then tries to get local management companies who are not simply stay to attend.

Good room

The oven doesn't work, there is no parking space for twin room even when when the parking spaces were free. I could hear the cars the all nights and I couldn't sleep. Some people smoked weed inside the property. Inside the twin room someone definitely smoked cigarettes. I wouldn't recommend this guest house to anyone.

Excellent

Turtle Bay for Breakfast. Doing all 51 Turtle Bay’s in the UK.so it was a good place to stay.

Dont know coz didnt have any breakfast provided

The room was very nice and clean you had all you in a room including a fridge to keep milk and food in excellent hotel I'll be usiit

Door code didn’t work properly took twenty minutes to get in .

There were numerous faults in the room. I was so disappointed that I emailed my concerns as soon as I checked in and attached 12 photos which evidenced the poor standard of the room

Bathroom door fall to my back, bathroom accessories not fixed properly, shower tap works just about. Room forniture (draws) broken guides. Not safe to stay in this room. The room is near the main entrance, you ear the main door slam every time….

Room very clean, ideal location

Location and very good for the money

The room was in good condition, however the main light didn’t work, only the light in the hallway turned on and then I had to turn the small bedside lamps on as the main ceiling light didn’t work. All other aspects were great, assigned room parking, clean bathroom, I could easily open the windows.

Booked this for a member of staff to stay while in the area working. Below are her concern's Would it be possible for me not to stay at the Hotel Tennyson again? Unfortunately, it didn’t feel very safe. I wasn’t able to lock the room door from the inside, and when I arrived the only way to get in was with the help of some people hanging around outside. The building is also used as an HMO and the corridors smelled strongly of weed. A couple of things advertised weren’t available either — no breakfast (despite the welcome information saying it would be in the room) and the Wi‑Fi passwords they provided didn’t work. At one point the TV kept switching channels even though no one else was in the room, and despite having a “Do Not Disturb” sign on the door, someone still entered the room.

The room was great; the hotel had no staff (on site) as I arrived at 2330 and left at 0600 and it is self check in.

Positives first - room was spotlessly clean and tidy, bedding smelt freshly washed, milk in the fridge along with a few items for breakfast such as yogurts, tin of beans, cereal boxes, tea/coffee Negatives - if a leading chain of hotels nearby is classed as a budget hotel, then this is a super budget hotel, not sure how it’s meant to be 4*. The beds were very springy and uncomfortable, we didn’t use the shared areas as the other people staying there made us feel uncomfortable as we were two ladies. Strong smell of weed and one man was wearing clothes with stores security tags still on them. He offered to help us to our room with the door code and we said no. The main negative which I’ve already contacted the management about is the part where it is advertised there is ‘limited on site parking’. We filtered hotels which have on site parking as one of us has a disability. We took this to mean a small on site car park so first come first served. Wrong. We received the email with the door codes the day before, it stated on there our room is not allocated a parking space so we have to park on the street. However the hotel is on a main road so there is no parking directly outside. I contacted management and received a sharp and rude reply as I told them that it’s actually false advertising. They should explain in more detail about only certain rooms are allowed to park in the car park

It was clean but had an unpleasant smell of smoke that didn't go away for a long time even though we aired the room for at least one hour . They also don't say anything on their booking .com ad that parking space is not available for all rooms and they don't give instructions on where to find one.

Difficult getting into the building as the key pad wouldn’t open. Some helpful people helped to release it