The hotel design was beautiful and overall was clean. Staff were friendly, polite, and efficient, they have a 5 star service. However, when I turned on the shower, 3 insects dropped from the shower head and completely shocked me. It was disgusting as they were dead. I wondered if the hotel staff forgot to close the balcony door and let in the insects. It gave me a good scare when they dropped. I wish the hotel could do a better job next time given that every other detail of this hotel was perfect. Also, one moth flew into my room during night and it disturbed my sleep. Given that there were no air conditioning, we had to open the balcony door for air, I wish the hotel could install window screening to prevent insects flying inside the room.

Nice staff good location

Clean rooms, amazing staff, and delicious breakfast.

La vista espectacular a la montaña. Las toallas muy buenas. El baño un poco pequeño.

Pour les pistes de ski nous sommes difficiles, nous habitons à Verbier.

Clean room, comfortable bed and pillows. Friendly staff

Great hotel, excellent location

attentive staff, well situated close to the train station, decent gym, excellent breakfast, single room is cozy and super functional with tons of storage for all your kit.

Great service, location and food!

Amazing

Ame todo servicio 10/10

Loved this property!

Clean, spacious rooms with nice amenities, nice decor, good dining options, friendly and helpful staff.

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Comfortable

Beautiful hotel. We had a junior suite facing the Matterhorn. Couldn’t have been better!

Loved EVERYTHING about this property, our room and Zoe at the front desk who was very warm and helpful. Would stay here again!

Absolutely the best hotel! The location and views of the Matterhorn were spectacular. The room was beautiful, and all of the staff were friendly and helpful. We especially enjoyed the breakfast buffet which had incredible homemade pastries, granolas, and more. We would not stay anywhere else now that we have experienced the Schweizerhof Zermatt!!

Loved this hotel from the check agent, room cleanness, excellent housekeeping staff always greeting you with a smile, restaurant at night, the DJ in the lobby, nice bar staff and supervisor to the modern and chic hotel. Well located and convenient. Can’t wait to plan a new vacation there. Only negative is the spa gentleman very rude.

The staff were incredibly friendly, the location is fantastic, and the view of the Matterhorn if you choose one of those rooms is amazing.