Great view at the balcony (can see Matterhorn). Nice staff. The male receptionist provided information about Gornergrat to me and reminded me to bring the jacket. =)

位置離市區有點偏遠!但還算可以接受!服務也不錯!

飯店人員非常友善 幫忙很多事情

房間設備很好,還有景觀陽台可賞美景,雖然陽台不是面向馬特洪峰,但還是感到住的很開心舒適

带阳台，离火车站不算太远

窗外就可看到马特洪峰，到火车站也比较近

nice reception and service. should be good to stay one night if no much request for room comfortable

Clean room, had everything we needed and breakfast.

Absolutely lovely hotel, the staff was incredible, room was exactly as described with a wonderful view and the location was fantastic. I would highly recommend a stay if your planning on visiting.

Pros: *Room price, cheap for Zermatt standards. *Hotel taxi service for CHF 5 pp. *Breakfast buffet offered, though selection limited. *Clean room, chalet styled. Cons: *Location - NOT near the train station. It is a purely uphill walk and it is grueling with luggage. *Noisy, paper thin walls. *No hot food at breakfast. I was disappointed by this. I ate chocolate croissants and yogurt each day. No pancake/waffle making option, scrambled eggs, or bacon. *Outdated. *Staff not accommodating. No microwave. Acted surprised that we asked for an extra pillow.

My recent stay at the Holiday Hotel in Zermatt was nothing short of magical. What truly sets the Holiday Hotel apart is the staff. They are incredibly friendly and welcoming, Their flexibility was particularly impressive; when we encountered flight issues, the hotel made it incredibly easy for us to change our stay dates via email, responding promptly and resolving the situation with zero stress. The team even took the time to advise us on our finances, thoughtfully reminding us to pay in the local currency (CHF) rather than Canadian Dollars (CAD) on our credit cards to ensure we received the best possible exchange rate. Another standout moment was our final day; we had an early departure before the regular breakfast hours. Without us even asking, the front desk arranged with the kitchen to prepare on-the-go breakfast and lunch packs for our journey. It is these small, proactive gestures that turn a good stay into an unforgettable one.

Clean room and washroom. Excellent mountain view and balcony

Near to train station, room very clean. The best of all is the breakfast.

Beautiful small inn with an excellent restaurant.

Unique.. very helpful and polite

The hotel placed us in an attic room while we booked a standard double room. The second morning when we asked for changing room, first we were told no more room, then told us we had to checked out at 10am and rechecked in at the afternoon. Since we had day plans, it made us switch rooms impossible. The attic room was way too low and we (at average heights 5’4 and 5’8) kept bumping heads even blended back all the time during two days staying.

Clean, comfortable room, curteous staff & decent breakfast. room

Helpful and friendly staff. Decent location, quicker leaving than getting there due to quite a steep hill. We stayed in a room where the slope in the roof interfered with the shower which meant you couldn't use it conventionally - the only issue we had in an otherwise very pleasant stay

excellent professional and friendly reception staff, very good bar and rooms. warm and cozy bedroom with a balcony view of the mountains. The dining options for breakfast were very limited, and the attitude of the lead female staff member at the restaurant was terrible and disrespectful.

So the other hotels are probably closer to the shopping, but Zermatt is a small city so you can pretty much walk anywhere. Both of our rooms have balconies with views of the Matterhorn. breakfast was included and was a great breakfast. Since there’s no AC, we just opened the door and found a way to prop the ceiling window open in the bathroom (I think we were on the top floor). It created a really nice Crossbreeze and considering that it was getting down into the 40s at night, our room was plenty cold. The staff was super nice and they let my wife charge her phone at the front desk for a couple of hours. Remember that if you were going to Switzerland, you might need a wall adapter for the power. They do not use the same kind as Europe or the USA