It was not a very bad hotel but it happened to have some car event outside the hotel at the carpark and so we were not able to get a parking space. And I heard that these events happened all the time so just in case if you are bumping into one of there it’s gonna be a big trouble ( terrible traffic and no parking space till 10pm)

Stay here quite a lot and everything is always clean tidy and the staff great

Parking was convenient and easy to register But maybe it will be better if you’re able to type in the license plate to prevent errors. We did not have breakfast

Very impressed, big room, good size for family of four. Clean and comfy beds. Everything there we needed. Much better then a premier inn!!

Great hotel very helpful staff good facilities

Excellent hotel,staff extremely friendly

Clean, comfy, has everything you need for a comfortable stay not far from London and surrounding attractions. Check in was easy and it's nice and quiet. Was grateful for the kettle and supplies in the room. Only thing is the TV should have a pull out bracket as the angle was a bit strange for the bed.

Room no 7 in the corner was a bit dismal especially as the sun was shining and it didn’t get any

Everything made quick and easy and free parking

Breakfast was alright. Nothing special. We had an alarm go off in our room at 3am. Family of 4 up during the night for close to 2 hours whilst one guy tried to work out what was wrong. We still don't actually know what caused it. Finally moved to a room where the kids had to share a single bed

Everything was good,just mattress was horrible

I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted

Professional and friendly staff. We stayed one night arriving quite late after a long drive - good nights sleep and great shower. Great value and great food options either in the hotel or on site as venue located at a motorway service station. Free parking which is a great bonus.

Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell.

Clean room, great staff, right in the services so plenty of options to shop and eat…. That said the room I had was above the entrance and smokers outside left a horrid smell in the room as they smoked directly beneath my windows Staff attentive and knowledgeable plus a good breakfast with a good selection. A real surprise as I am normally very impressed by service area hotels but this was good and good value

Good wi fi building is a bit tired but my room was good. Reported bedside light not working which was noted immediately

Trip was for leisure, so business requirements n/a. Bar had a choice of Magners cider and some lager or other. Staff efficient and friendly, room etc was clean and tidy.

Staff excellent room needed updating

Room clean, bed comfy but pillows lumpy had an unsettled night's sleep, but rest of stay good.

The man on the reception desk who's name escapes me, is just lovely!