It was not a very bad hotel but it happened to have some car event outside the hotel at the carpark and so we were not able to get a parking space. And I heard that these events happened all the time so just in case if you are bumping into one of there it’s gonna be a big trouble ( terrible traffic and no parking space till 10pm)

Staff at the hotel were always friendly, parking was good and easy, and considering how busy it was - noise was minimal in the room.

Friendly staff , clean room . What I would call essentials only , but I had everything I needed for a comfortable night at a decent price . No complaints

Great staff

The room wasn’t very clean, old toothpaste and beard trimmings around the sink, dirty splash marks on the bathroom tiles, cobwebs and dusty dirty carpet. Bit disappointing as the pictures and other reviews looked good

Room was fine, staff were fine but there had been a powercut and it had knocked out the tv aerials so no tv signal and wifi was also down, so no tv and no Internet. Breakfast was a good selection however all coulr have been warmer. If i didnt have an appointment the next day that i needed to attend I wouldnt have stayed with no wifi or tv.

Clean room. No TV as none working. Waited a while in restaurant, came down and they said guy was outside. Even though they had just sent us up there. Would be another 15mins. so gave up and went into the services to eat

Tried to call numberous times ahead of stay for online check-in - no response. On arrival, we were advised due to a power cut that there was no TVs working, but this would be resolved within 3 hours. It never got resolved. The rooms have no Wi-Fi if you are at the end of the coridoor, despite a new booster being placed that week. There is no phone signal so you really feel stranded. Finally, there are no phones in the room and when you ring the hotel number, they never pick up and so you have to keep going back and forth to reception. Overall a very disappointing stay.

Room was clean, bathroom had hairs in shower and on floor, not been cleaned properly , as we arrived at midnight we didn't report

It was a standard room, not the most clean. Staff were nice

Tired room definitely needs modernising. Spider webs in corners ... could do with a better clean. Staff helpful. Other than the room didn't use the amenities.

Nice

The shower cubicles were dirty.

the rooms were not clean and smelt. the staff were otherwise very friendly

Computer systems were down so very slow check in. Room smelt of damp, wasn’t very clean and had a torn carpet

Great staff great room

Room was clean and tidy, nice and quiet. Staff were very friendly and helpful Easy access from M25

Good rates, extensive food court nearby, easy drive to Esher or surrounding areas, outside the ulez.nice breakfast. Very convenient

Very convenient place , friendly and helpful staff and all good all round

safe