Ideal position on sea front with a nice walk into town. Nice friendly staff and lovely breakfast. Stayed here lots never disappoints.

Good hotel, comfortable

Staff were attentive and service was efficient. Overall our stay was comfortable apart from the supply of coffee which was too little and no drink water for the kettle.

Standard Breakfast, but ample

Always a lovely stay in beautiful hotel with that’s comfortable and value for money.

Terrible customer service

Overall it exceeded my expectations, will certainly return,staff,food all very good.

This is a lovely hotel. The room was clean and nicely decorated. Fresh laundered white bedding and towels. Very good breakfast and we had one evening meal which was also very good. Pleasant, friendly and helpful staff. Communal areas very impressive. Easy pleasant walk along the promenade into the centre of Torquay or by the 12 bus which stops outside the hotel.

The hotel is a bit dated, the shower in the room was luke warm and lacking pressure. Breakfast wasn’t the best.

Room clean and comfortable. Staff very friendly, helpful and professional. Food delicious and generous servings

Needs a refit

Breakfast was wonderful, so was afternoon tea. My only complaint and in this day and age its very important. The wifi in my room was non existent! Worked fine in the main lounge/restaurant area. Coming from another country it was the only way i had to communicate with family members

The wifi wasn't good, it doesn't work every time, windows were dirty

The location was good staff was very helpful

Was ok needs painting and updating Room was clean but very tired , was expecting a lot more after looking at the website

The public rooms were in good condition but rather dated, reflecting the hotel's ostentatious history. The corridors and fire doors to the rooms were in poor condition, some damaged paint, wallpaper and carpet. The room was small and dated but clean with plenty of storage. The staff were very helpful and friendly and the breakfast offered a great choice. Whilst it is becoming increasingly common, as a hotel guest, I don't like paying extra to park my car.

Very helpful staff.

Noisy quests kept me awake in night..banging.. Poor selection for Gluten free meals . Waited hour for chips...hotel smelt damp in corridors.

I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars.

The staff are helpful and did give us an upgrade . But the place is in desperate need for repairs. Showers and toilets don’t work very good , you have to flush multiple times and hard to get a good temperature,grab bar missing bolt ,and the rooms look rough.Ran into other people with the same issues. And we heard that the boss is a cheap and belittling man I would not recommend this place .