This is my first time booking a hotel on hotel.com. It is not as convenient as booking, but the customer service is OK. The location is relatively easy to find, it is a big apartment, and I am very satisfied with everything.

Overall is clean and tidy, kitchen had all the things I needed.

The staff is rude. The instruction to the hotel is not clear. The Apartment is clean but the lighting is not enough in the living room. Good location

Neat and clear. Convenient, close to shopping center.

Good location

這所公寓非常乾淨，住上四人也非常寬敞，這次我及太太及一名女兒住了５晚,附近購物方便，食肆很多，廚房設備完善，我個人認為這是不錯的乩擇，或有改善之處主要有4方面: (1)我在下午9時30分後才乘計程車到達,司機下車後,單憑 post code BS1 3DF找不到這所公寓在哪裡,要向保安員問路,弄了20分鐘才知是哪一幢大廈,當時天溫約是攝氏13度,我在街上籌謀時頗冷,太太及女兒待在車上等我，幸好司機十分好人，與我在街上一起尋找。我認為公寓對第一次到達的住客,在網上預先提供如何找到這公寓的資料不足; (2)有重量級行李的住客,要運行李步行上三樓很是吃力,公寓就這點沒有在網上預先說清楚; (3)洗碗碟機只有注水,沒有洗碗液出,洗完碗碟等於只用水沖過; (4)公寓或要提供簡單的單張指示如何運作洗衣機,洗碗碟機,焗爐。

Clean, spacious, convenient

Noise from restaurant vent against bedroom wall, terrible mattress that did not have mattress protector on it ( not hygienic).

Nice location with an NCP car park not too far away. Easy to get a taxi to bars and nightlife.

Really surprised at the size of the apartment. It was 2 bed and 2 bathrooms. Very clean and welcoming with great instructions on checking in and out.

Check-in was a mess. We arrived at 3:00 PM as instructed, and the keypad wouldn’t open. When we called, we were told they were “running behind” and someone would bring the key shortly. After 15 minutes with no update, we called the emergency line—no answer. When we finally reached someone again, we politely asked for an ETA, and she hung up on us after saying they were “doing their best.” After that, every call went straight to voicemail. Completely unprofessional and not how the service industry should operate. The communal areas were not clean, though the apartment itself was fine. The flooring is coming up in multiple places. They also claim there’s reception at the neighbouring Quarters House - there isn’t. Overall, very poor service and misleading information.

Great overall

Location was good if you like being surrounded by generic high street stores, chain restaurants, and a sizeable homeless population. The apartment was clean and functional if a little rough around the edges; wall-mounted soap dispenser empty, broken pedal bin, Nespresso machine (no pods provided) sometimes worked, sometimes didn't. We didn't use any of the other amenities, but fridge, cooker, microwave, oven etc all looked clean. Noise was an issue though. It felt as though the entire apartment block was dedicated to short term stays for teenagers visiting Bristol to party, with shouting, laughing, and slamming doors well into the early hours. A conventional hotel might be designed for this, but the apartment we stayed in for two nights was sorely lacking in acoustic insulation. An average experience overall and not terrible value for money, but I don't think we'll be back.

Yes it was perfect

Great location, clean modern flat, team were v helpful

What a great find! Such a wonderful BIG flat, right in the heart of Bristol. We loved it.

They are terrible

Great place to stay with all the conveniences needed for a family of 4.

The property was in a great location but above a busy area with restaurants and outside bar area so very noisy in the evening and in one bedroom and living area, the other bedroom had all the ventilation shafts for the restaurants outside so there was constant noise all night from them. Check in was really bad. 4 buildings all close by with should be labelled clearer. We got sent an email which didn’t come through until we were in the flat so only had a screen shot of basic instructions sent on WhatsApp, a map of the area with our building marked and better instructions (the same as the email) would have been far better.

Siehe Email vom 7.08.25