Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price.

Most staff were friendly and very helpful. Room was clean only issue with the room was the lights above the bed were not working.spoke to reception so they gave me a standard lamp for the night as the maintenance were away home. Which worked well for me

Room good and staff good. Room was bit cold to be fair. We mentioned this on check out and they kindly discounted our parking charge nearby at NCP so overall we were satisfied

Room very clean however the security bar on the door wouldnt work as the door frame was loose. The wardrobe area base was damaged quite badly. I was only staying overnight but if i was staying longer i'd have asked for another room.

Clean and friendly environment. Cracking location.

The hotel was OK and in an excellent location for the city. However at the price we paid I think it's fair to expect a bit more comfort. The rooms were quite minimal and basic. Breakfast was OK but not exceptional. They offered the standard things you'd expect at a hotel buffet breakfast but nothing more. Front desk staff were really friendly and helpful and the building is spectacular.

Staff excellent as usual, room large and spotless, very comfortable bar area

The reception staff was very help the woman explained about what the hotel had to offer. The room was massive and the bed was so comfy. It was very clean lots of towels, pillows and the the room temperature was perfect. The shower has excellent pressure and was nice and hot. I slept really well and breakfast was good.You have a good choice of food, so catered for all.

The hotel is in a central location and the room was good condition. I’ve rated the stay average as they did not honour the discounted parking which was displayed on Google when I searched for available parking.

Clean Spacious rooms Great breakfast Staff are lovely

Everything was excellent except the check-in - long wait times

Staff was excellent from start to finish and very helpful. Room very clean, had a very nice stay.

Nothing worked except the team who did their best . The room had no heating and no phone . The public area ( all day dining, bar and reception ) had no WiFi so even getting and tracking an uber was a mission . I was given a different room that was in desperate need of maintenance. Very sad as the building is lovely and the location great . I was told all the phones were removed from the rooms as part of ongoing renovation . Pretty sure this violates health and safety. Would like a refund

Nice room and location

Heating was not working. Phone was bot working to inform reception heater was broken. Hairdryer was broken. Fridge was broken. Informed reception and told we could have half money back if informed Hotel. Com.

Helt greit

We had issues with the room we were allocated; the heating, lights and safe were all defective…the staff were excellent in giving us a different room and moving us in while we were out.

Great room and great staff. Plus very close to everything. I couldn’t have asked for anything better.

Great stay, very nice hotel in a great location. Unfortunately we did have a couple of false fire alarms that woke us up but appreciate this is beyond the staffs control and they have to ensure safety. The hotel does show some wear and tear in places but overall a great stay and would stay again

The room was very neglected, tiles near the sink in bathroom were no longer fixed down. The water had already been drank from the bottles provided and the room itself was dirty.