利物浦雅乐轩酒店

Rooms were spacious and the staff were kind, but the hotel feels run-down and less than clean. My room was in the basement which only have half windows. The carpets have an odor, housekeeping missed trash removal, the rooms are not well lit and the room itself was very basic. Overall, not the level of Hyatt quality I expected for the price.

Lovely Staff, Fantastic building, a great breakfast where you can see your food being freshly prepared. One small nag... thought the room was a little cold... even after turning up the heat. Staff were helpful, friendly and professional. Great location

Lovely Hotel, great location. Staff top class. Room excellent

The staff were very helpful, the room was a good size but with some cosmetic TLC required. Breakfast was lovely, something to suit everyone but definitely more choice and better presentation on our second morning 31/12. Discounted car parking could be better explained before arrival.

The rooms are not really very sound proof. Other guests were very loud, shouting and screaming and it woke me up on a few occasions - I appreciate this isn’t the hotels fault, although the rooms let in a lot more noise than I would have expected. The breakfast wasn’t great, hash browns tastes like they’d been cooked the previous night and just left in a heated pan. It didn’t taste fresh sadly. The hotel itself is lovely, very picturesque but I likely wouldn’t rebook sadly.

What a shame. I reviewed this place with fantastic reviews not that long ago but genuinely a 2/3 star hotel at best. I’ll explain why. Could have got multiple hotels of 4* rating at similar or slightly lower price easily for our Friday night but stuck with this hotel for the pool table as we love pool and amazing breakfast plus a beautiful room we experienced last time. However this is what we experienced this time. Got there 40-45 minutes early and normally you’d get your room but told could only have room if we paid a charge so decided to have a drink instead at the bar for the same price of getting room early. Went to play pool but the cues were completely broken. Asked if any other cues but none. Then at 3pm went to check in to find the kitchen wasn’t working so only a light continental breakfast was included although I’d paid extra for breakfast a month ago. When I asked more I was told it hadn’t been serving breakfast for at least 2 months. I asked why I hadn’t been informed n she shrugged. I never had any confirmation so was upset. I was told I’d get the money back for the breakfast if I complained. Then got to our room. It was awful. Peeling paint, wobbly floor tiles, horrendous view. Honestly I wish I’d just gone to premier inn round the corner. I waited to do this review as I complained at reception- which I’ve never done before n was told the manager would look at my complaint and would be in touch but nothing back.

Staff professional and friendly

Room was spacious, clean and had everything needed for a pleasant stay. Bed was comfortable.

There was no hot breakfast cos of work on the kitchen and this was explained on check in - i decided it wouldn’t be a problem cos on my previous visits the continental option was good - sadly not this morning - very limited - no croissants or pastries - the smallest muffins you have ever seen plus fruit flies on the fresh fruit selection

10£ each to check in 2 hours early when the room was ready was excessive the breakfast was a non event don’t bother

WiFi poor. No hot food But good room

Yes. Broken shower, showered head kept falling off, door wouldn’t close, as there was a stew hanging out of the latch

There was no cooked breakfast

The room decor was depressing

Reception team were brilliant

Hinta-laatu -suhteeltaan tämä on kolmen tähden hotelli, ei neljän. Rakennus on hieno vanha talo Liverpoolin keskustassa, hotellilta on vain muutaman minuutin kävelymatka Merseyn rantaan ja Cavernin kaltaisille nähtävyyksille. Aamiainen oli pettymys, sillä jos jossakin, niin Liverpoolissa kuvittelisi saavansa brittiläisen aamiaisen munien, papujen ja pekonin kera, mutta aamiaisella ei ollut tarjolla lämpimiä ruokia lainkaan! Huone oli rauhallinen ja nukuin hyvin.

It was REALLY cool. Cool is the key word. It's a Grade II historic building converted from the Royal Insurance building. It's comfortable with great bathrooms and a nice lounge, the staff is lovely. The rooms are large with enormous windows and really high ceilings, but if you're expecting a standard new hotel room layout this isn't for you. It was 100% for me.

Comfy Beds and good location. Nice stay.

Great stay. Cleaned and towels replaced.

Super venligt og personligt personale. Fin størrelse værelse og god rolig beliggenhed.