Jana
朋友和家人 家庭
2.0
/10
评论于 14几周前
Hotels.com verified review
BEWARE!! WORST HOTEL EXPERIENCE EVER!!!! Had to sleep in our car.
I received two letters of communication from them stating check in was until 11:30 pm. We arrived at 10:45 and it was locked up, dark and no one answered the door or the phone. Hotels.com also tried to get a hold of someone but no answer. NOTHING!! We spent the night in our car with our daughter as no one else had availablity at that hour. Cold, no bathroom facilities — sitting in our car with our daughter all night—-simply the worst. We left multiple voice mails, texts, emails. No one even got back to us to apologize or refund us. I’m still in shock we could be stood up like that after two communications saying check in was until 11:30. Am still stunned. AVOID AT ALL COSTS!!!!
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