客房乾淨，服務基本合格，設施乾淨

The location is excellent, very close to the main streets. The hot springs are very comfortable, lovely staff. I will definitely come again next time.

The hotel room is huge, and every detail is perfect. From the watch to the wine, everything is impeccable. Moreover, the hotel's location is close to the center of Bath, making it incredibly convenient for finding food and going shopping. The staff is also extremely polite, and the handsome young man from concierge, in particular, is exceptionally nice to us. He attentiveness made my partner and me feel like VIPs. Overall, it was a perfect experience, and I highly recommend everyone to try the same experience at The Gainsborough Bath Spa Hotel!

酒店环境不错，就是房间有点小，也有泡澡的地方。遗憾的是耳机落在酒店打了两次都没得到确认，服务差了点

The room is so amazing, and the reception and the service are so gentle. The Spa is also amazing. Definitely recommend to live here for Bath trip

Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded.

Great spa and service

Fantastic facilities, great Customer Service

Perfect in everyway.

The spa was lovely and the room upgrade for my birthday was very appreciated. However, room service had limited choice and overpriced for the amount of food in the salmon salad.

Clean rooms and it’s in city centre it’s so close to everything you’d need. Staff were so lovely

Great rooms, great food, great service and right in the centre for easy shopping and sightseeing.

Lovely stay, attentive staff and relaxing spa getaway

The spa was wonderful

What a lovely hotel, rooms are to a high standard and breakfast is delicious.

The Spa wasnt available, but they gave out complimentary vouchers for the Thermae Spa across the road. The room and the hotel was fabulous. The staff were very kind, and always ready to assist. A quality hotel.

Spa was amazing. Very central ,very near shops and restaurants.

What a wonderful stay in The Townhouse - from the impeccable staff team to the truly impressive spa facility, a real memory to cherish.

Sparkling clean rooms, housekeeping took the initiatives setting up extra double bed in the 2 bedroom suites which my husband greatly appreciate as it was by the window. The bathtub was a highlight as both my sons loves to soak in it. The breakfast was a little disappointed as there was only drinks, fruits, bread, pastries, cheese and salad spread on the counter while we were allowed to order only 1 customised plate of breakfast for each pax. Receptions and Concierge staffs were superb friendly and warm making us felt right at home.

Despite a problem with my room upgrade request being cancelled, I can confirm the staff, room, service and location was excellent Stewart from Concierge was very helpful so a real attribute to the hotel.