盖恩斯伯勒巴斯温泉酒店

The location is excellent, very close to the main streets. The hot springs are very comfortable, lovely staff. I will definitely come again next time.

The hotel room is huge, and every detail is perfect. From the watch to the wine, everything is impeccable. Moreover, the hotel's location is close to the center of Bath, making it incredibly convenient for finding food and going shopping. The staff is also extremely polite, and the handsome young man from concierge, in particular, is exceptionally nice to us. He attentiveness made my partner and me feel like VIPs. Overall, it was a perfect experience, and I highly recommend everyone to try the same experience at The Gainsborough Bath Spa Hotel!

酒店环境不错，就是房间有点小，也有泡澡的地方。遗憾的是耳机落在酒店打了两次都没得到确认，服务差了点

The room is so amazing, and the reception and the service are so gentle. The Spa is also amazing. Definitely recommend to live here for Bath trip

Always a lovely stay at the Gainsborough.

We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful. We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses. Truly wonderful stay - thank you we come again.

Magnificent as always, staff attentive and lovely.

Lovely rooms, spa was good altho some of the hot baths were out of use. Breakfast was very expensive, 25£ for continental and 40£ for a cooked breakfast. Also found out a day before that the main restaurant was closed in the evenings ( poor ) but found a better restaurant ( se7en up the road best steak ive ever had )

Good ambience, spacious room. Best of couple romantic getaway

I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath.

Chambre spacieuse et décorée avec goût. Petit déjeuner à £40, nous avons fait l impasse et préféré un des nombreux cafés de Bath. L emplacement est idéal, proche de la gare, des termes et de la zone commerçante. Le spa est magnifique malgré les créneaux horaires limités à respecter. Un bémol sur le linge de toilette qui est un peu mince et les 15 min d attente pour avoir nos clefs de chambre ( notre chambre a été donnée à un autre client qui est arrivé avant à l hôtel )

This is a wonderful hotel with great service, really comfortable rooms - and the fact that you can access the thermal baths is the icing on the cake! Just a few minutes from the station and the main shopping and tourist areas, the hotel is really well situated yet feels like an oasis of calm. The one minor downside was that the restaurant wasn't open on a Monday, but there were plenty of dinner options nearby. It is one of our favourite places to stay in Bath and we would highly recommend it.

Staff were not well trained. Some were very friendly & made an huge effort (concierge), others nice but just not well trained, but I heard one senior receptionist being rude to another guest. Hidden / badly advertised charges everywhere: parking (public car park management ch cheaper), spa use outside off-peak-hours, £5 ‘tray charge’ for room service. Room nice but incongruous failings: Phone in room so old almost unusable, key-holder in room falling off the wall. Bizarre that a hotel restaurant should not open for 2 days per week, including Sunday night (and Monday.) This is not a cheap hotel, so these shortcomings not acceptable.

Staff were really friendly and our room was lovely.

Hotel was great. Rooms were clean and fresh. Location was good, right in the middle of what needs to be visited at Bath. The spa access for guests was of good timing and the hot pools were great and not crowded for the period. However the hotel is let down by the access road which was often tight and narrow and without space for loading and unloading of people and luggage.

Everyone was really friendly and nice

The spa is so therapeutic it’s the only reason to stay here. It’s my 2nd stay here for the spa. The hotel is totally overrated its just ok it’s not good or great. Things don’t work it’s noisy but staff are nice and spa is the gift.

Staff very helpful and friendly.

Excellent service. We dropped off our bags early and they went in our rooms already when we returned later in the evening. The bath was the highlight of our stay with different saunas and small pools besides just the main large bath area.

The bath house was excellent. Friendly staff. Free for all guests for two hours in morning and two in evening