The Gainsborough Bath Spa

Beautiful room and stunning spa facilities. Staff very friendly and helpful. Perfect location

Amazing staff and service

Room was good, AC was great! Building is very interesting, staff are top class professional and the spa area is fantastic.

Hotel felt a little bit dated. No parking concession despite the site advising there is parking.

Good room although the windows are highly positioned which means you cannot see the outside unless you’re standing up. The shower needs replacement and is not adapted to the size of the bathroom. Good staff and very pro. Breakfast is good.

Clean room, friendly staff

Highlights were the beautiful, high ceiling room, the lovely doorman who worked on Tuesday-all day and Wednesday, and the awesome bartender from Germany who craft d great cocktails and made us laugh at the same time!

Everyone was so welcoming! Highly recommend - convenient location.

Friendly staff, centrally located and spacious rooms. Selected the room that had spring water option for bathing in the room, which was pretty cool

The service was great but we were let down by the lack of sufficient air con. We booked the 2 bedroom suite for 5 of us and we're only provided 2 fans. Staff tried to help as much as they could with the issue but we were very warm. The hotel was beautiful.

Great service and amenities!! Lovely.

We arrived in Bath during an extreme heat wave. Our room was very cool and comfortable, and the housekeeping staff kept it immaculate for the four nights we were there. The spa is located, centrally in the hotel, and is extremely hot, keeping the hallways very warm. The cool plunge pool was not operating, during a time of an extreme heat wave, so that was a bit of a disappointment. We only used the Spa to have massages, which were very nice! The hotel is centrally located in the heart of the historic and beautiful city of Bath, and located right around the corner from the Roman baths. One thing that probably needs improvement is the fitness room. It’s outdated, and could use a good spring cleaning.

A lovely hotel to stay at, room was comfortable, staff was very accommodating. The spa pools were such a nice addition to our stay. Will come back on our next trip to Bath.

Well positioned, great facilities. the front desk staff and Concierge were appalling. Most of the time on entering the building they did not even greet us. The concierge was rather condescending , and did not help at all. There was little information on the sister baths. No information o the facilitates, restaurants. It is a lovely hotel that has an amazing location and is being let down by hospitality and service.

A hidden haven within a UNESCO busy tourist town. Escape the crowds by walking down a quiet street and into a tranquil and elegant hotel where the staff make a special effort for their guests. A daily pleasure to either soak in the hotel's hot spring pools or to complete the roman bath rituals and a guilty pleasure for this is a complimentary benefit to hotel guests (within the hours of 8-10 am and 7-9 pm). The beds are so-o comfortable that it is tempting to sleep in instead of going exploring. Fortunately most of the tourist sites are a short & flat walk away. This stay was a splurge for me and I would not hesitate to repeat it for another blissful stay at the Gainsborough in Bath.

The conceige Stuart was fantastic made the stay really good will be back again soon

Arriving you have to climb 8or so steeps and there was zero help with the luggage. Then you have to drive your car to a parking lot which is 5 minutes by car (as so many one-way streets) and then 5 minutes walk back. Arrived and people at front desk were kind and helpful (other than lack of bellmany but office door open, paper shredder working overtime, and it wasn't the wonderful experience I had hoped on first entry. Rooms well appointed with water and soft drinks (not a single biscuit or crisp -strange) but all in all nice, but not up to top par as it suggests Location perfect but please "fix how we enter our stay as it set the tone in the wrong way" and give me a biscuit for my tea in the morning

The Gainsborough is a fantastic hotel and we thoroughly enjoyed our stay. It's location is perfect for the Roman Baths, Abbey and all the other sights. Parking is in a small private car park next to the college so make sure you drop off your luggage at the hotel and speak to concierge who will help you with parking. Check In was simple and we were greeted by friendly staff. Every member of staff we came across including the cleaners were super friendly. Our room was spotless and a good size. I booked a deluxe twin and I will miss that bed. It was super comfy and we had a great nights sleep. Due to in room telephone being down, the minibar was complimentary which was great. Soft drinks and water which for us was perfect. The bathroom was clean and tidy. There are plenty of facilities on site which unfortunately I didn't have time to make use of so that's my reason for planning another stay at this wonderful hotel in the not too distant future. I'd highly recommend anyone thinking of visiting bath to stay at this hotel, you won't be disappointed.

We particularly enjoyed the thermal baths and sauna facilities. However, access was limited to a few morning and evening hours unless guests paid an additional £70 per person, which was disappointing for a hotel of this category and price point. The restaurant and bar areas felt rather uninviting and never encouraged us to dine or spend time there. More significantly, we found the staff to be noticeably unfriendly and unwelcoming throughout our stay. This stood in stark contrast to the warm and gracious hospitality we experienced elsewhere during our two-week visit to the UK. The beds were comfortable, although the Executive Room we initially received had a surprisingly small bed for an upgraded category, and we requested a room change. Some amenities also appeared quite worn, including bathrobes with large tears. Guests should be aware that some rooms have accessible bathrooms. While these may be suitable for guests requiring those features, we found the layout uncomfortable and it was impossible to use the shower without soaking much of the bathroom floor. Overall, while the property has attractive facilities, the lack of welcoming service and several disappointing details made it difficult to feel that the experience justified the premium price.

Probably the best place to stay in Bath. A central location and a full-service hotel with a staff that strives to make your stay memorable. I’m not a spa person BUT…guests can use the spa in the morning and evening so that’s a tremendous perk !