The Gainsborough Bath Spa

great staff, great room

Smart hotel but a few elements that didn’t match the price tag: - we were given a disability room with a plastic shower curtain, two double sink and nowhere to hang a hand towel. We asked to move and were told the hotel was full. Disappointing for a romantic birthday stay. - the sauna had no sealed door and was cold. Glancing down through the slats the floor was filthy. A handyman also opened the door when we were in there asking if anyone had seen a screw (completely inappropriate) - we left our sunglasses in a restaurant and the owner dropped them by but we received no call to collect them and staff at first said they hadn’t seen them when we asked

A beautiful hotel. Felt luxurious and special. The spa is stunning and so much better than the Thermae Spa. I was actually quite gutted that I spent additional money to go there. Stunning interiors and beautiful rooms. I will come back and I will recommend.

Fab staff

Our 1st room was so small it didn't have drawers to put clothes in & had an ironing board in the room as nowhere else to put it, 2nd room was almost identical, 3rd room offered has drawers but if you need the ironing board you need to get clothes out the wardrobe, move the stand for your case out (which means moving the bedside table), then you can get to the ironing board! The room looks out over the (very loud) pub garden next door. The towels in the room are the smallest I've ever had in a 4* hotel (premier inn towels are I think larger!) The shower screen wasn't fitted properly so leaked water all over the floor, and you couldn't have a bath as the plug didn't fit properly so the water ran straight back out! The room is in the building next door so to get to the restaurant / spa / reception you go down 2 floors, along a narrow corridor, down some more steps, back up and then upstairs to reception. The staff are friendly but not trained - comical restaurant staff re-setting the table next to us with their bottom in our faces as we ate, clearing my plate while my partner was eating. OK not "awful" but hardly a 5* hotel The spa is nice but if you want to use it between 10am and 7pm it's £140 extra for a couple. That also means that the spa is as busy as a Ryan Air check in at 7pm and not much better at 8am There are way way better Bath hotels - Royal Crescent makes this hotel seem like a homeless shelter, the Black Fox pub rooms next door are a better option at 1/4 price

Beautiful hotel, lovely rooms, fantastic spa

the spa was amazing...hard to leave it!

Warm welcome from reception. Comfortable bed. Amazing spa facilities. A few minutes walk to the high street and main tourist attractions. We loved it.

Friendly and informative staff

All very good, but bed not to my liking

Cold cooked breakfast, they must have only one chef for the breakfast as we had to book a time slot for breakfast but the breakfast room was empty. But it was tiny room for the breakfast compared to the amount of rooms. Portion wise to charge £40 for a cooked breakfast is laughable. The room AC wouldn’t turn off so it was a freezing cold room which they just gave us a space heater for, rather than fix the issue or move our room, it was still freezing after that. Honestly save your money and stay somewhere else. The only good thing was the spa facilities but you can just buy a pass for that

Lovely room, friendly staff. Beautiful spa. Central location.

Excellent hotel and services!

Really nice and relaxing in the centre of town. Spotlessly clean with lovely staff

A wonderful stay, staff very attentive and friendly. The spa was a great place to start the day. Very central to bath, so easy to walk to sights, restaurants and transport.

Beautiful hotel and they kindly let us shower in the spa after our half marathon, although that took much more coordination than I’ve had with other hotels.

First time in Bath and this property was excellent.

Came in 2023, reprised stay this time. Will not return, sadly.

Wonderful hotel right in the centre of bath . Friendly efficient service . Good breakfast . Super comfy bed .

Very comfortable beds . Close to baths , station , theatres and loads of shops and restaurants .