Clean and tide property, great location, friendly staff

Good location, friendly staff

Helpful staff and convenience location

The staff were very helpful and the room is spacious and clean.

Clean, spacious room. Ideally located close to city centre and restaurants.

Lovely room value for money clean and tidy fully stocked kitchen. Lovely stay

Really nice rooms that have laundry facilities and kitchen facilities in the unit. This hotel is in a great area of Nelson with good restaurants just a walk away.

Great kitchen with all you need to prepare basic means. Not a hugely inspiring location but apartment is fine .

It was so handy to have access to a washer and dryer. Plus, we were upgraded to their biggest apartment. Reception was very friendly and helpful.

Lovely clean and modern room close to the centre of Nelson. Friendly reception staff. Found some lovely places to eat and drink and met some amazing people.

Clean, good staff

Excellent, staff also worked with me very well long distance on change/ refund

Efficient staff, clean room and convenient location

I had two uneventful two night solo stays at this hotel three weeks apart. Uneventful that is until I checked out the second time and 24 hours later had $56 lifted from my debit card. On querying the charge I was informed I’d spilled a cup of coffee on the carpet, which took an hour and eight towels to clean up. I protested my innocence and was told to email my complaint, which I did. The reply from their franchise director clearly implied I was lying and had four very dubious photos attached, showing various towels arranged on the floor, purporting to show how they’d been used to clean up the spill, which must have been at least a bucketful of coffee. All in all a work of pure fiction ! More annoying is that they claimed to have noticed the spill just after I checked out, but waited 24 hours to take the money, ensuring I was far enough out of the way not to return. Well I learned my lesson the hard way, if you’re booked to stay here make sure you get them to inspect your room as you check out and ensure they remove your card details. If you’re considering booking I’d swerve this one. Nothing wrong with the hotel, but not to be trusted.

Excellent, friendly staff. Clean room!

We found the parking situation annoying. The information at booking is that “parking available” which translated to parking is $15. Then, after parking and paying the fee we found out there was free parking at the rear of the building.

Very efficient toilets. Staff however could have helped us with our bags into the storage cupboard

Room had everything we needed, well equipped kitchen, nice beds. Unfortunately the air cons blasted a smell of cooking oil when turned on. Saturday night shenanigans (cars, grog, fights) happened in the square behind the hotel until the early hours and a visit by the local cops.

Bed was ok but cleaning staff noisy even with a do not disturb sign on door location was ok

Staff very good from reception to room servicing. Two good mirrors in room.Good shower. Desk Table Chairs and Kitchen all good. Central city position. Short wak to supermarket cafs and restaurants. Parking if you need it. Sunny room with views.