nice

It was definitely our most wonderful experience in Peru. The free airport pick up service, friendly staff, live music show, clean and spacial room(they upgraded our room for free! What surprises me the most was the hot water bag hidden in our quilt. How thoughtful is that! 100/100 recommend especially considering the cheap price!! Would def come back next time.

Staff are very friendly. The zipper of my baggage is broken, and the staff in the front desk found scissor and tapes to wrap it. The hotel offers free airport pickup service.

Check in以及派車到機場的速度很快、櫃台也非常親切，房間空間很大、飯店大廳舒適有提供茶水、浴室明亮清潔；不過房間內的暖器是手動要自己開，要過一陣子才會暖和，天氣冷要注意一下。附近非常好逛，離中樣市場走路2-3分鐘，還有一家很大的超市。走到兵器廣場約5-10分鐘，路途上也很熱鬧。

酒店本身的硬件和軟件令人滿意，但可能是位處舊區關係，區域性水電網絡老舊，我在入住的3晚裏，1晚某時段整區停電，另1晚則某時段停水，雖然最後不久便恢復供電供水，但等待期間，總是不安。這些不足之處，絕非酒店本身可以處理。另外，網頁中的房間照片與現實略有差異，尤以房間面積大小，照片容易令人誤解。由於是歷史性的舊區，位置自然相方便，絕大部份市內景點可步行前往。附近生活機能充足，有洗衣店（一提酒店對面那家洗衣店老闆，當衣物洗淨後，會送至酒店來）和超市，可解決基本旅遊所需。

Amazing hotel. Great staff, beautiful breakfast and to top it all Kiki the llama. A fantastic experience very near the center but quiet enough for a good sleep. Everyone at the desk was fantastic, even if the airport pick up person let us down it didnt ruin the experience at all. Everyone was very accommodating and pleasant.

Amazing room Breakfast delicious

Endroit parfait en termes de localisation, personnel très professionnel et accueillant Petit déjeuner avec un large choix et de qualité

Staff were very helpful and friendly. Location is walkable to sites to visit. Breakfast was great.

Great value stay. Highly recommend it

Clean rooms and excellent staff. Close to city center but can be loud. Excellent breakfast and staff k as

The free lesson from Kiki’s mom. I had an unexpectedly wonderful and educational experience at the Union Hotel in Cusco, where I met Veronica—who affectionately calls herself “Kiki’s mom.” Kiki is a smart 10-month-old Huacaya alpaca (one of the two alpaca types) living in the hotel courtyard. Veronica comes every day to care for her, and what began as a casual encounter turned into an incredibly informative, hands-on cultural lesson. Veronica is from Quiquijana, in the province of Quispicanchi. She brought with her a rich collection of materials, including all four types of highland fibers from the Cusco and Machu Picchu regions. Her explanations were immediately practical—especially for travelers hoping to buy authentic souvenirs. She taught us how to distinguish real fibers from fake ones simply by touching and smelling them, which is invaluable in local markets. She also demonstrated the use of a traditional tool called the pushka, used since pre-Inca times to spin animal fibers into yarn, and explained how these threads are then turned into blankets, clothing, hats, and more. One particularly moving moment was when she proudly showed a textile made by her grandmother—an “alive” piece of heritage filled with symbols, each carrying its own meaning. What impressed me most was her demonstration of natural dyeing. Using only water, a white translucent alum stone, and cochineal, she showed how dozens of vibrant colors can be created.

A very nice hotel with a good atmosphere and kind staff. The room was clean and had all the things it promised. A big plus is the free activities provided by the hotel. We got to meet the alpaca Kiki and learn about fibers from Veronica / Kiki’s mom and also attended a ceviche cooking demonstration. The only downside is that the room isn’t very soundproof, so we were disturbed by guests getting home late/ waking up early.

Wonderful staff, beautiful courtyard, and amazing location. If you are considering staying here, then you probably should just do so.

On our last day the hotel was completely empty it was only me and my mom. The new management arrived at 6am EXTREMELY LOUD people were walking up and down the stairs on non stop smoking sage all over the hotel we couldn’t breathe, it was awful. I asked them if they could respect us and let us sleep but it was like talking to the wall. The new people that are running the hotel are extremely rude, they didn’t respect me and my mom. They were walking like elephants up and down. Didn’t let us rest at all. It’s being an awful experience. I DO NOT RECOMMEND THIS PROPERTY. If you want to ruin your trip book this hotel. I told the receptionist that 6am is not ok to wake people up on vacation. Not even my earplugs helped me to fall back asleep because they won’t respect you they won’t stop and they won’t respect you as a guest.

The staff is incredibly helpful. Great breakfast. Join the free food making lesson. Clean and safe. They have a pet baby alpaca Kiki in the courtyard. Definitely will return.

Comfortable and convenient location. Friendly and accommodating staff. Comfortable rooms. Great breakfasts with a good healthy selection. Reasonable price.

No hot water in the shower, blow dry

Very friendly and helpful staff

Very kind friendly staff. The special events advertised at the hotel were not available which was disappointing and not what we paid for. They need to have Do not disturb signs available for the rooms because our room was entered two times while we're were inside