the breakfast is good.

In general, the staff was really nice and polite

As ever, I had a great time at this beautiful hotel. Nowhere in Penzance beats this one!

Lovely welcome at The Queens by the Receptionist. Hotel car park makes such a difference in busy Penzance. Very impressed by our sea-view room on first floor. Delicious breakfast the following morning. The 11am checkout gave us extra time. Such a lovely atmosphere at this hotel. Will come here again.

I had some issues with the cleanliness of the room. I raised them with staff on the front desk and they were fantastic. Fully engaging, very helpful - however the actual people responsible for the room cleaning were not and did not address anything. After nothing changed, the front desk staff moved me to a different room, and I had a good chat with and apology from the hotel manager. Overall, despite the issues with cleanliness, the hotel is well-run and it was a nice friendly place to stay. Staff are on the whole fantastic. Food was lovely, the bar and dining areas are really well-laid out and the hotel is in a brilliant location by the sea. I'd recommend it as a hotel, with the red flag about cleanliness - double check when you arrive! I think there is a professional disconnect between the staff responsible for cleaning rooms and the rest of the people working at the hotel which I hope they'll fix, so I'd give them the benefit of the doubt for that to be sorted.

Good hotel with friendly staff. Convenient laudramat next door.

Skønt beliggende hotel og skønt værelse med flot havudsigt. Rent og pænt og en godt stort værelse. Fint badeværelse med kar. Flot udvalg til morgenmad. Fin restaurant og “ havestue” med skøn udsigt. Barområde og opholdsstue virker lidt trist, det kunne godt gøres mere hyggeligt. Hotellet ligger rigtig dejligt med fin adgang til byen, togstation og havet

If want to experience a stay in a unique local hotel, this is it. The building is Victorian, and the environment is comfortable but not trendy. Not everything matches or was updated in the same year, but that is what makes it feel more homey to me. They could probably do with some bathroom upgrades, but everything worked fine and truly that’s all you need. The restaurant is very gluten free friendly, and their gluten free fish and chips were great. The breakfast was very extensive with generous portions. The hotel and restaurant staff were very friendly and helpful. The location on the Promenade made it even more special. I would stay here again.

Old fashioned hotel but they were very nice and accommodating when we asked for things (hand towels, tissues) that weren't in the room already.

Gute Lage, Viele Räume mit Meeresblick. Kein Frühstückbuffet. Personal überfordert. Dauerte 40 min. bis wir Frühstück erhielten. Hotel mit grossem Potenzial, aber vernachlässigt. Schade

Stayed for my wedding. Fabulous room, great staff. It was perfect. 100% recommend

Staff was great, especially in the dining room. Food is very nice. Room is very basic. Not sure how it works when it's very cold as there's no way to heat the room.

It has an old world charm that is very endearing. Having breakfast overlooking the sea was a highlight as it was very roomy and staff very friendly and helpful. I enjoyed my stay very much.

The staff are lovely helpful and polite. The very best part of the hotel which is sadly a run down Victorian/Edwardian pile in desperate need of a total revamp. However, I know this will never happen as it would not stack up financially. Served us well for a single night on the way back from the Scilly. One of the few dog friendly hotels we could find in Penzance. Breakfast was nice but we chose a really busy time and the staff were amazing under pressure. The place was remarkably busy. But I guess that reflects the limited choice in the town.

Historic nature of the building, wonderful breakfast and view out to the ses

Wonderful place to stay in Penzance. Charming older hotel with exceptional staff. Greetings from reception, attentive & pleasant dining room personnel, Lovely gathering place for ladies, artisans, locals & visitors. Superb location by promenade, gardens, galleries, bike path & town proper. I’ll always return there, the Queen’s Hotel has my name on it:)

Nice clean room, huge bathroom, comfortable bed. The views out to sea are stunning and the staff are very friendly. Breakfast was really good. Will definitely stay here again

Helpful staff. Excellent breakfast

Lovely staff, good breakfast, dog friendly.

Great hotel Nice location Helpful staff--shout out to Martin