皇后酒店

the breakfast is good.

In general, the staff was really nice and polite

My stay at the queens hotel was simply perfect in every way I can’t fault them on anything I strongly recommend everyone to experience what I just had

A decent but well-worn hotel, in desperate need of a refresh, but clean and accommodating, not bad for the price

Clean, nice staff and great food.

Had a comfortable couple of nights whilst my boiler was out of action. Clean, well appointed single room with modern en-suite bathroom. Slept very well. A nice old traditional hotel, some areas are a little worn / dated, but I understand looking after a property of this size and age is no small undertaking. Everyone was friendly and professional, from reception to the bar and dining staff. I got a great rate, with breakfast included, really was excellent value. Thank you Queens hotel.

..

Breakfast food wasn't up to the standard we get at comparable hotels. The room was clean, comfortable and overlooked the sea which was good but could do with updating. The TV was tiny and the coffee/tea making set up was very basic. The staff are very friendly and helpful. Dog friendly.

Our room was spotless and all the staff were very friendly and helpful especially Kat in the restaurant who went out of her way to make sure everything was ok

The room was lovely and the staff were exceptional, so friendly and caring

Excellent service, good location and single rooms which you rarely get as a lone traveller so end up paying for a double. A lovely, comfortable, seaside hotel. Would definitely stay again if ever in Penzance.

Depressing!

The best thing about this hotel is the staff. Every one of them is excellent. Friendly and helpful. I arrived off the sleeper and they wen out of their way to make sure I got into my room early. My upgraded room was comfortable and had wonderful views. Breakfasts were very good. I’ll definitely stay here again.

Very large room with sea views. Very clean. Good breakfast and dinner was excellent

Excellent friendly staff . Hotel a bit ‘tired’ in places but no hesitation in recommending it to others and will definitely return

This is a beautiful hotel right on the promenade with sea views. There are some great things about this hotel, and there are some things that they certainly could do better. The staff are amazing and extremely helpful and very friendly. The breakfast was good. The dining room is nice, food was good and has great sea views. The bar/pub was nice. The staff are very friendly and helpful, but it could certainly use a lot more seating. They’ve got a lot of upholstered chairs, but they certainly could get a lot more seating if they change the type of seating that they have. Now for the bad; the rooms are very old and need updating. Even just some paint where everything’s chipped and redo the grout in the bathtub/shower where all the mildew is would be helpful. The bathtub also needs a shower mat. It was extremely slippery and could be dangerous for people that are older and have balance issues. The bathroom had old linoleum probably from the 1950s and that should be changed out. The bedding leaves a lot to be desired. The pillows were flat. The bed was very soft and saggy and the duvet insert was more like a flat pillow, which is very strange. I’ve never seen anything like it. Most duvets are either feather or some alternative, but to have a flat thick piece of foam inside is very weird. The sheets were also too small for the bed and would not stay tucked in and the mattress pad wouldn’t stay on. I know these are little things, but these little things make the stay much more com

Everything was great except there was no hot water in the shower. I did mention to the staff but not much was done.

Fantastic location facing the sea, so breakfast at sunrise was spectacular. An easy walk to local amenities. Lovely big room with (unexpectedly) a sea view. Soft white bath towels and comfortable bed. Very pretty reception area and staircase. Very nice breakfast options. Bedroom carpet was quite stained (it looked like tea).

no further comment

Enjoyed my stay and will be going again. It's good to have the restaurant operating again for evening meals so you can relax after a day out and eat in comfort.