客房和酒店十分整潔美觀，服務質素一般，服務員的態度有些傲慢，並不感覺友善，至於住宿設施方面很基本，沒有特別的驚喜，房間wifi只連到手機，連不到電腦和平板，想在旅途中處理工作有些困難，但有電梯對於帶有行李的住客來說是方便的。至於酒店的位置，在小街當中，距離街口有少少距離，但走幾分鐘就可以找到餐廳和便利店。

很有英國歷史味道的飯店

房间空间偏小，且卫生设施标准不够，洗脸盆的冷热水笼头分设不太符合现代城市人的生活习惯。另，衣橱容量亦偏小，卫生间没有放置化妆品的桌子。欲要达到真正的Boutique Hotel 标准，望在客房的设施上进行改进、提升。

Wonderful experience with very nice room service

Incredibly helpful and courteous staff, beautiful surroundings- immaculate room.

Hotel is a gem. Quiet haven from the city, fabulous decor and rooms. Staff brilliant.

Lovely in all respects

Great staff. Rooms are beautiful

Tim, the manager, was absolutely incredible—truly the icing on an already perfect cake. The hotel itself is just a short walk from Liverpool Street Station, which made getting there from Heathrow incredibly convenient. Stepping inside felt like being transported back in time; I practically walked in feeling like King Henry himself. The atmosphere was elegant, immersive, and full of historical magic. Every detail of the hotel felt thoughtfully preserved, like a living time capsule. The room was stunning, and I loved that each one had a name instead of a number—a whimsical touch that fit the whole fantasy-like vibe of the place. I even got a good laugh staying in a room named after a famous historical prostitute. That’s the beauty of history: not everyone was royalty, and the stories of all kinds of people make it richer. The bathroom continued the theme with its standalone tub, a faucet shaped like a bird’s beak, and even a toilet with a hand-shaped flusher. Every corner had character and included a library full of real books. Overall, it was an amazing stay, and I genuinely cannot wait to book another visit. It was simply lovely.

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Sensational stay, we can't wait to come back.

Everything was faultless

It’s a very special place. Everything was great.

Great customer service from Leo. Beautiful hotel and great location.

Would stay there again.

Location, unique ambience great staff

Lovely stay, but the room was very warm, the pillows were much too soft and tended to disappear down the back of the mattress during the night.

The Junior Suite (we were kindly given an upgraded room) was extremely comfortable. We made use of the sitting room when we ordered room service. The bathroom was lovely and warm and I enjoyed using the bath and the shower. Such a special hotel.

Excellent, quiet, spotlessly clean. Kitty Fisher Suite beautiful. Loved the honesty bars and Library and Tapestry room. Friendly, professional staff. Super stay!

If you value comfort, peace and quiet and understated elegance stay here. It's our 5th or 6th stay and always a pleasure to 'come home'