房間蠻小的，而且視野不是太好，早餐很豐富是優點，服務有待加強

房間很大也乾淨，櫃檯服務人員很親切，早餐選擇很豐富，旁邊就是公園，離皇宮很近，逛街很方便，如果有機會再去馬德里，還是會選擇入住這裡。

都很好，升到陽台房間唯一缺點就是地鐵經過時房間會有共震聲響，尤其晚上睡覺很有感😰

除了晚上夜店的聲音真的有點吵，其他都很好👍

Excellent hotel and staffs. The gentleman gave us a free upgrade to a suite room which made the stay perfect. Very convenient location, you can walk maximum 20 minutes to the famous venues. Will stay again if come again

The rooms were a nice size and setup. The location was great. The service was excellent and the breakfast looked gorgeous and delicious. I did not get a chance to try it though,

Great location off Gran Via. Splurge of its view!. Quality hotel and staff.

todo excelente si yego a ir a España es mi primera opción

The highlight is the breakfast! I also appreciate the shower with great water pressure, with the rain shower and detachable shower head, hot in 20 seconds. A+

We were given an upgrade to a suite- windows looking onto the other side of the hotel. Room was quiet- bed was comfortable, but freezing cold as the duvet was too thin for the temperature we had. Air con did not work. Quite confusing having to go to one lift to level 2 then change lifts for the hotel rooms. Reception on check in is strange too- very unco-ordinated and quite rude

Excellent location, 5star

Clean, comfortable and spacious room. Good breakfast and great staff. Lovely hotel overall

Muy bien situado el hotel con una excelente vista a la Gran Vía. Habitaciones limpias y amplias, y excelente desayuno buffet.

Was very good 👍

Good, clean. City center

Amazing staff! Getting the breakfast buffet for our whole stay was worth it! Everyone was so welcoming and friendly, there’s only so many ways to share how personable all the staff were. They always checked in an asked how we were doing and how we were finding everything. The hotel felt like the best place to come home to after long adventurous days. Its location is close enough to everything you’d want to see while also being right on the very beginning of the Gran Via that you could still have a sense of calm being there. Beautiful views as well.

Clean and spacious room. Fantastic location. Very complete and tasty breakfast.

No todo el personal de la recepción tiene conocimiento de la categoría de cliente VIP de Expedia al hacer el check-in; ya que no nos ofrecieron la bebida de cortesía y a otros clientes que se estaban registrando a la par de nosotros les dieron la bienvenida como clientes VIP de Expedia y les explicaron todos los beneficios que tenían. El buffet de desayuno es espectacular, vale muchísimo la pena incluirlo en la tarifa al momento de reservar. Es muy variado con diferentes opciones para todos los gustos.

Hotel muy agradable y bien localizado.

Great location