It would have been 5 stars across the board but we checked out after the first day because the Sargassum seaweed on the beach was so bad you could not use the beach and the smell was sickening. This is no fault of the hotel, but when we checked out after the first night, the management charged me for two extra nights for leaving early. This is just bad business. I had only made the reservation the day before we arrived so they did not loose any opportunity due to my cancelation, that coupled with the fact that the resort was nowhere near full, leads me to believe they just wanted to take advantage. The hotel is nice as is the staff, and we have stayed here before so I thought nothing of prepaying for the entire week. I won't make that mistake again. I highly recommend if you are going to stay here, do not prepay. I was in the restaurant and hospitality business my whole life, I learned early on never to penalize my customers for their dissatisfaction regardless of where the blame falls. i.e. I would not be writing this scathing review had the management been more concerned about my wife and I having a nice vacation rather than a few hundred dollars.

I loved the room the staff was great location was great only thing is the hot tub on the balcony did not have hot water which was disappointing oh and when it rains the water comes in the room

O hotel é bem localizado (pé na areia), mas no período da minha viagem o mar estava cheio de sargaço, o que deixava o hotel com um cheiro muito ruim o tempo todo. Os funcionários eram bem educados e prestativos. O café da manhã é muito farto e gostoso, tudo preparado na hora.

Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious

Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.

Porta do banheiro e do chuveiro sao compartilhadas.. Si

This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!

Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.

Amazing stay

Todo excelente, solo el rooftop si necesita algunas mejoras de mantenimiento y en mobiliarios, el resto muy bien

Nice beach front location.

Apesar de q se ve q es un hotel de años, tmbn se ve q le invirtieron en modernizarlo, muy recomendable

Si todo muy bien

We were there for 10 d’autre days The staff was really nice and friendly Cleaning was fine They don’t have facecloth so bring your own There is a very bad smell coming out of the shower drain so we had to put a wet towel on the drain and it helped There is 4 choices for breakfast and we asked for pastries a couple of times Being in the city you are close to many restaurants for other options Walmart is 10 minutes walk so you can have more options in your fridge (food drinks and alcohol) Being a small hotel makes it a nice and quiet place and not too crowded The room was beautiful The roof top has amazing view and very nice staff but it needs some tlc No long chairs at the pool or beach but you can rent spots nearby The beach is very rocky so you need water shoes The prices are high but you’re on vacation I would go back there!

The hotel is poorly maintained, with many areas showing signs of moisture and rust. The photos look nice, but the actual room feels quite old and worn. The noise from the bar outside is very loud, and the soundproofing needs improvement. There is almost no service—whenever we asked the staff for anything, they simply said no. Also, the towels look like they’ve been used for decades, with very dull and worn-out colors.

Chambre sale, non insonorisé, personnel non accueillant

Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.

Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .

Did not know cars were not allowed to the front door. The police will take your license plate. Be aware. No doorman with luggage assistance, be prepared to carry your own luggage. Room was outdated for an ocean front property in my opinion. Showerhead was inoperative and toilet was nearly inop as well. Next door was a nightclub with music blaring over television and continued till 2am. No sleep whatsoever. Breakfast is provided at extra cost and is extremely limited with 4 options. Cleaning staff cleaned our room and turned off air condition. Came back late at night with 80 degrees plus humidity after a long hot day at amusement park. Rented a parking space for 3 days 70 US dollars, had to walk 4 large suitcases 4 blocks uphill because no cars permitted as stated above. Local police booted car after parking in business lot not identifying payments will be required. Traveled for ease of access for the Xcaret parks but will stay in Cancun and bus in next time.

Bra hotell , nära stranden samt tillgång till massor med restauranger och nöje. Nackdelen för dem som vill sova tidigt efter en lång dag aktivitet är sjudet från restaurangen , väldigt höga volymer till nästa 01:00 på mattan