开房的时候前台就一个人，效率低到令人发指！我们全家精疲力尽就想尽快到房间休息一下，但是开房居然开了整整一个小时！一直让我稍等稍等！太垃圾了！

My car was stolen and no one could help me

0

I like the 2 waitresss at the bar, everyone else not so much, the questionable people roaming around. Oh and the sweet lady that helped me on check out she was good.

Complaint about Newstar Hotel Montreal. I want to ensure that they are removed from the Expedia sites! BEWARE There are literally hundreds of complaints and they are still on Expedia, reviews are doing nothing, I am furious right now! I want answers as to why reviews are disregarded and this hotel is still allowed on Expedia! 1 queen bed, NO I had maybe a twin, kitchenette with dishware, cookware and utensils NONE available unless I paid again, tub/shower combined NO I had a tiny shower stall, Site had bad smell of cigarettes and pot close to laundry area, people trying to get in without a card that I would not open the door that locked behind me, after arriving late from work around midnight, a man in stairwell tried to get in again with no card, when I went back to my car for a second time, he tried to get in again! no security and scary ! Lots of reviews mention this still nothing was done! They should be forced to at least remove the false advertising from their Expedia description. I really needed a bathtub as I was working 8 days at night on my feet, I left early because I was unable to continue working! Unacceptable, I checked out early August 9th, at 00h40 after my last work shift, today August 10th, so 48 hours later I am still not checked out! I gave my key to the reception employee directly, not happy if I get charges on the room, as I never used the bed, I never asked for any cleaning as I would have to pay for more for each cleaning and extra towels. STAY AWAY

Everything was ok except the room was very uncomfortably hot. The floor felt very warm...almost hot. After complaining the staff told me that the laundry area was right beneath the room, which was the source of the heat and the AC was not working as it should. I checked out a day early because of that. Room 823

Price wise it was good. If you are going to stay at the room with kitchenette, they don't provide utensils, dishes and pots. You need to bring yours.

Hôtel a rayé de votre liste ..A la réception les fauteuils sont dégueulasse. Le premier soir j'ai payé 150$ et le lendemain j'ai ajouté une autre nuit et cette fois-ci ils m'ont charger 193$ je n'ai pas changé de catégorie de chambre ils m'ont répondu c'est l'offre et la demande quand la demande est forte les prix montent .Le passage de l'étage de ma chambre n'était pas propre ,la chambre pas de garde robe, pas de barrure de sécurité sur la porte ,la porte de la salle de bain briser, le robinet de l'évier dégoûtait, l'air climatisé faisais un bruit d'enfer,le plancher pas très propre ,le lit inconfortable, et la première nuit a été une nuit d'enfer un vas et viens continuel dans les passages,les portes qui claquent les gens qui parlent à tue tête. Le lendemain au restaurant j'ai rencontré des travailleurs qui logent là bas et ils m'ont dit que ce n'était pas la place pour une femme seule car il se passait toute sorte de choses a cet hôtel. Moi je l'avais choisi car elle était près de l'hôpital où mon frère c'était fait opérer. Le deuxième soir quand je suis monter à ma chambre vers 20 heures 15 ,il y avait déjà du vas et viens dans les passages et des gens se chicanaient. J'ai décidé de quitter à ce moment là. A la réception ils m'ont répondu qu'ils n'avaient pas le contrôle sur les gens qui résidaient à leur hôtel. Ils n'ont pas voulu me donner une compensation car je n'ai pas coucher ce soir là. Je suis certaine qu'ils ont relouer ma chambre ce soir là.

The experience was very pleasant. From check in to the restaurant. The staff was very helpful.

Dinin was great good food and reasonable prices.

A chaque fois je suis vraiment bien accueilli. A toute heure le service est la.

Nice place with big rooms and alot of stores around

Très bien apprécier cette hôtel

We had no hot water and the morning clerk ignored our complaint. The evening clerk was helpful and changed the room we were assigned when we told him that my husband had a hard time with stairs and gave us something on the ground floor. He was very helpful. Too bad the morning clerk wasn’t as helpful.

Hôtel bon rapport qualité prix, chambre plutôt propre, quelques détails sont à améliorer (ampoule qui clignote, eau chaude et eau froide inversée…).

スタッフがきちんと対応しない。 内線壊れていてフロントに繋がらない。 テレビのリモコンの電池を変えて欲しいと言っても対応なし。 部屋の掃除もタオルの交換もなし。3泊しているのに。 部屋のコーヒーメーカーが壊れているので直して欲しいと言ったが、対応なし。 安くない宿泊費を支払っているのに大変残念てす。 次からエクスペディアは使いたくないです。

The room was OK, but don’t get me started on the bathroom. It was absolutely disgusting and on top of that when I went to return my card to checkout, I bumped it to another customer who was complaining about her dirty bathroom and saying that it was unacceptable. The police was overall very sketchy.

I arrived quite early and was hoping to pay-up for an early check-in. No such luck, as they'd veen fully booked and were still turning over the rooms. The syaff waspolite and helpful and directed me to come back at 4pm. It was a long wait but there are plenty coffee shops, parks, and even a library close by. Upon my return at 4ish, the lobby was quite busy and it took the staff quite a while to work through the guests. They did so as quickly and efficiently as they could and dealt with some rude customers in a professional manner. When i made it my room, i was a bit disappointed to find the room smelled heavily of cigarette smoke, though it is a non-smoking property. I also found the furnishings to be outdated and there were some gouges and a stain on the walls (somebody's fumbled pasta dish, maybe). The floors could have used an extra sweep after they mopped, too. Thankfully, the bed linens were clean and cozy and the bathroom was adequately clean. Tbh, i'm not that picky, and knew i wasn't exactly booking the Ritz Carlton. The bar is small and generally populated by locals. The staff there are fantastic! Be sure to check out Cafe Milano, less than a block away, for some of the best coffee and atmosphere around. For me, Hotel Newstar fit the bill. If you're looking for a plush and upscale experience, it's likely not the spot for you. Again though, the staff were lovely!

There was a slight odor in the room.

Good cheap one