Staff were amazing, pool was great, the room was really cute. AC and the ceiling fan combo were great after spending time outdoor in the sun. We did have issue with AC dripping water but when I told the concierge Enrique, he took care of it right away and we had no issue afterwards. However the breakfast was too salty we skipped the other day even when it was included in our bill. (I would only recommend the pancakes!) The water pressure was really bad it was just dripping. It was little annoying but with the service we’ve gotten from the staff, this is tolerable.

The perfect spot for a relaxing getaway! The entire staff was super friendly and welcoming. We enjoyed having access to Bardo’s amenities. 10/10 for everything.

There are bugs in the room. The pool water is dirty, and there is a lack of consideration for guests; it seems the hotel is only focused on making money. It is not worth the price. I recommend not going.

Everything was perfect.

We absolutely love Una Vida—so much so that we’ve spent our last two March Break vacations here. It’s a beautiful, tranquil oasis on the edge of town, with a stunning property and exceptional staff. My wife especially enjoyed the daily morning yoga, while our son looked forward to relaxing by the pool in the evenings. The atmosphere strikes a perfect balance between peaceful retreat and easy access to everything Tulum has to offer. The staff truly make the experience. They are incredibly helpful—whether it’s booking beach clubs, recommending restaurants, or simply making you feel welcome from the moment you arrive. A great added bonus is access to their two sister properties (both adults-only), which guests can also enjoy. We highly recommend Una Vida and look forward to returning again.

Magnifique hôtel avec un service impeccable et une décoration et un environnement unique digne d'un rêve. Le personnel est aux petits soins. Petit bémol : juste dommage que toutes les prestations de l'hôtel soient payantes et un petit peu chères.. sinon nous aurions profités bien plus de l'hôtel et de ses commodités.

Beautoful hotel with great amenities and staff

Un hôtel absolument exceptionnel ! Nous avions loué la villa 3 chambres et elle est tout simplement magnifique : spacieuse, décorée avec beaucoup de goût et extrêmement bien équipée. Tout est pensé pour le confort et la détente. Le personnel mérite une mention spéciale : aux petits soins du début à la fin, très professionnel, toujours souriant et accueillant. Nous recommandons très fortement cet hôtel pour un séjour incroyable, relaxant et inoubliable à Tulum. Une vraie pépite !

Staff were amazing, so attentive and helped to book a few trips which turned out to be highlights of our holiday. The room was spotless and throughly cleaned every day, couldn’t fault it. It was a 20 min walk from centre but we didn’t mind that, as it felt like a quiet oasis away from the noise. Having access to Bardo and Milam pools was an added bonus as both had better pools and food than Una Vida (but Una Vida is half the price!) - would 100% recommend to anyone.

We had a lovely time at Una vida. We had reserved the one bedroom suite via Expedia in which photographs had shown a bathtub however our suite did not have a bathtub. We inquired with the staff and the following day we were switched to another one bedroom suite which did have both the shower and a bath as we had been looking forward to. Other than this, the room was excellent, very clean. The staff were very attentive and kind. The best part is the yoga type classes available at Bardo at no extra cost. We visited late December and thus seemed less busy at this time so the complex was quiet. The pools are lovely particularly the accessible Bardo pool. We had a wonderful stay and would recommend Una vida if your looking for a relaxing stay in walking distance of downtown Tulum.

Just away from centro, but an easy walk.

We had a lovely 5 night stay at Una Vida! The staff was were exceptional and took great care of us. Thank you!

Magnifique ! Très bel établissement, le jardin et la piscine magnifiques. Le personnel était charmant et très professionnel. le quartier de La Veleta offre de bels options pour diner dans des restaurants joliment décorés à 15 minutes à pied. Bus à proximité pour les Ruines et les plages :). Excellent rapport qualité/prix. Vous pouvez réserver cet hôtel les yeux fermés, c'est une vrai pépite ! Encore Merci !

Magnifique !

Great place, highly recommend

The location is convenient. There’s a local food court area close and it was great. I really didn’t feel welcomed during my stay. The check in procedures and policies were overwhelming. The daily security deposit instead of a flat rate is a lot and having to sign your name exactly like your passport definitely threw me off. Beside that nice place.

Such a cute place! We booked a private villa For a bachelorette weekend and had a wonderful time.

Excelente para relajarse y descansar

I recently spent 5 nights at Una Vida and it was truly a unique and refreshing experience. This is not your typical resort-style stay—it’s a small, boutique hotel intentionally designed for you to disconnect from the outside world. There are no microwaves, refrigerators, phones, or televisions in the rooms, which at first feels unusual, but quickly becomes part of the charm. The focus is on slowing down and being present. WiFi is available via a QR code provided at check-in, which worked well when I needed it. The staff are exceptionally friendly, attentive, and English-speaking, which made communication seamless. They go above and beyond with small but thoughtful touches—helping with luggage to and from your room, arranging transportation, and offering great recommendations on local activities. Daily housekeeping kept the room clean and comfortable, and I really appreciated the peaceful environment throughout the property. It’s the kind of place where you wake up surrounded by nature and can truly unwind without distractions. If you’re looking for a luxury, all-inclusive feel, this may not be the hotel for you. But if your goal is rest, reconnection, and an authentic Tulum experience, Una Vida is perfect. I left feeling refreshed, cared for, and deeply appreciative of the slower pace it encouraged.

Beautiful…. I will be returning Great staff… attentive