Excellent helpful staff only stayed the one night travelling south with my son. Found them polite and friendly and helpful when asked a question.

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Lovely comfortable hotel with an old fashioned characterful feel in a perfect position. Friendly and helpful staff. Breakfast was excellent value

I think the staff tried their best, but was overwhelmed. They were friendly and apologetic, but my breakfast order never arrived and there is little to eat for vegetarians in the restaurant. What is on the menu was drowned in oil. My bath didn't have hot water and everything is quite outdated. It has it's charm but it's not practical at all. Another note: to spare water, the advice is to leave your towels on the rack if you want to use them again. Despite doing so, my towels got replaced anyway andy bar of soap taken away. Such a waste!

Lovely building in a great location. Not the cleanest I've come across and some staff a bit rude but breakfast was amazing

Stayed here a few times , got better over the years., definitely has it's sparkle back

The staff were excellent but the hotel is dated and it let it down but good value for money

Nice old property, however had to change rooms due to extremely noisy and foul language stag party guests. I would not recommend this hotel to couples looking for a quiet weekend due to the hotels acceptance of stag parties.

Great location with a small but secure car park. Staff really good. Stay here two or three days every year when travelling to the north of Scotland. A perfect layover.

Perfect location right downtown. Not too far from the train station and various bus stops, close to the castle, the cathedral, and the wall. Everything was clean, although the toilet flushed unreliably. Having a lift was a lifesaver with a heavy suitcase or on long walk days. Plenty of coffee shops, restaurants, and a Tesco close by. Be sure and try Mammas Fish Restaurant while you’re there!

We were put on the 4th floor but the lift only goes to the third,we did try to get our room changed but as they were fully booked were unable to do so, So we actually went back home the following day

Lovely rooms which are spotless and good size towels The Bath House amenities fabulous smell and quality Had the special Steak and wine dinner which was great value in the pub itself with happy friendly staff at hand throughout Gigantic breakfast cooked with care including everything you could want Very much enjoyed walking around Giggleswick which is very pretty

Very convenient for Carlisle city centre - can’t beat the location. Swimming pool in the hotel which was quite a surprise. Excellent staff and breakfast. Place was really clean.

Absolutely fine for an overnight stay, but room very tired in terms of decor and carpet.

Hotel was clean but rooms are in major need of updating the carpet in our room was made up of 3 separate parts and mattress had springs coming out of it

I've stayed here before with family excellent! I stayed on 25/7/26 with my man and we loved every minute. The pool, the room, jacuzzi, breakfast , very helpfull staff , we preferred a solo swim so reception rang our room to say pool was free , so appreciated! Upgraded us to a club room very nice indeed , extras were good , crisps bottled water biscuits coffee tea etc iron and board hairdryer , fan,.breakfast was so well cooked ! We will be back ....Donna and Phil

Very central right at the end of the Cumbria Way walk and next to the cathedral. We were able to park at the rear arriving just before 3pm. We had a twin room which overlooked all the roofs of the additions done to this hotel over the years. There wasn’t air conditioning in the room and our main window wouldn’t stay open without the spare toilet roll supporting it! Pigeons are an issue here with deterrents fixed to the window sills but they disappeared late afternoon. Our room was quiet at night. Water pressure was good for the shower but the floor did get wet as the shower screen wasn’t adequate. We stayed for breakfast, buffet style, which could have been a bit hotter. Overall it’s a lovely looking hotel from the front but inside there were areas of worn carpet to our room (248) and it looked a little tired in places.

Loved staying right in the centre of one of my favourite cities Good value for money

It was fine. Clean so no problems there, just very tired in our room and the swimming bit. Breakfast was good and staff helpful.

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