I have comment their check in was cold and no welcoming. The Hotel Executive asistant manager acknowledged my comment and send me a card however come with a set of amenities as same as the welcome amenities. Can see how robotic and service without heart. Club lounge very nice, specially those serve attitude are different. F&B staff， housekeeping and concierge great hospitality but not front desk.

It’s great that we got free upgrades for 2 nights. The service is also good. The only thing which might need improvements is the daily room cleaning.

酒店地理位置優越，前往機場和景點都很方便，酒店整體環境舒適，值得推薦的好酒店，下次出差會繼續入住！

Great location in the center of Sofia, you can just walk for 3 minutes to see the beautiful Sofia church. Wonderful stay in this wonderful hotel! 5 stars recommend！

Gave me the wrong bed. Difficulty to get them to update it

Clean room, friendly and helpful staff, and outstanding breakfast. Thank you!

Nicely located at the center of Sofia with wonderful facilities and breakfast we really had great time at the hotel. You can easily walk around and visit the city. Highly recommend visiting!

Staff was very helpful.

Great location and excellent service. Super friendly staff. We enjoyed our 2 night’s stay.

Very big rooms, great Breakfast and good location.

非常にキレイな設備と素晴らしい接客で、大変満足です。

Gran experiencia, hotel nuevo y buena atención. Excelente ubicación

No review

Sevda at frontdesk was such a delight so friendly and helpful. All staff is very friendly. Clean hotel convenient area.

Great location, beautiful room and delicious breakfast

Excelente hotel, equipe super atenciosa, quarto com vista excepcional!

Good

Great

A lovely hotel, my room was exceptionally clean with great city views as it overlooks the Tsar Osvoboditel Boulevard & Monument and very close to Sofia University & the Bulgarian Parliament. Superb breakfast and super friendly staff.

Excelente servicio, limpieza y desayuno