Unfortunately, our experience did not meet expectations, especially considering the price point.
Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness.
There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached.
Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing.
Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods.
Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well.
Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.
