1.Washing machine is out of work on spin function. Our clothes cleaning process not completed totally all clothes are wet still. 2.all Bath supplies are shortage, not be prepared well in advance. 3. Water cup not clean. It’s so bad on the 2nd day stay

The apartment room type was good on the first night, and the laundry equipment worked normally. On the second night, I moved to superior apartment. The dehydration function of the laundry equipment failed, the bath supplies were used up and were not replenished, and the glasses cup of kitchen was not clean. Overall, there is room for improvement, even though it is a new building. It’s so bad on the second night stay.

The unit was spotless, new and well-furnished. Everything was good except that there’s no blinds for the window above the back door. Since it’s next to our bed, the room wasn’t completely dark when we slept.

The place felt just like a home away from home. Although we had to pay a large deposit upfront, it was refunded within a day with no issues. The space was clean, spacious, and very comfortable. It was so convenient being able to cook, relax, and even do our laundry during the stay. Overall, it was a great experience and we would happily stay again.

Room was filthy. Used towels on the racks, garbage left in the room from previous guest, sticky floors, hairs in bathroom, hadn’t been dusted in ages, and silverfish and ants crawling around. Yuck.

I loved my stay with Basecamp Suites. Instructions for entering were clear, the location was perfect, and the staff were friendly and helpful. I plan to stay with them any time I pass through Revelstoke from here on out.

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No towels in bathroom, so I called the number as instructed and left a message. No one returned my call

Yes, it could use more plates, and cups. No laundry available

Stop at this place when heading to Kelowna from Calgary. It’s perfect spot to rest, have a hot tub, great coffee

It’s a cool spot in a great location right downtown Revelstoke. Convenient access to all of the cute little shops and many dining options. Loved the convenience of the full kitchen. A couple of issues came up, like the cleaning was pretty poor in the upstairs area. The staff offered to come in and re-clean, or move us to a different room, but by that point we were already unpacked in the bedrooms downstairs and it felt more intrusive to have someone come into our space once we were already settled. We did appreciate the offer, however. A weird thing that is not explicit is there is no elevator on sight, or if there is it is not marked, so just be aware that you’ll be lugging your heavy bags up two flights of stairs to get to your room. The other weird thing was that on our second day one of the staff just walked in. My sister heard the door open and called downstairs and one of the staff had let themselves into the room and said he was told we needed more hand towels. We did not ask for more hand towels. Also, what happened to knocking and waiting for someone to answer the door? It was very unwelcome and made us feel kind of sketchy that just anyone could walk in as there is no latch on the door to add extra security. Also two of the windows were broken and couldn’t be opened. Overall just not great.

The room was very quiet, clean and fully equipped. Best equipped kitchen with top quality utensils and pots & pans. The only thing we had a problem with was operating the bedroom tv which was turning it on. Having the phone call trouble shooting was awkward. But in the end I suggested unplugging & replugging tv which seems to reset the system to work. Our room was awkward to reach as oir access door was on the opposite side of our parked vehicle l. We ended up passing our stuff through the window

great stay

Perfectly appointed apartment, had everything we needed and more. Very comfortable for our large family with 3 adults and 3 children and affordable too!

Great hot tub

It was quieter than we thought it would be. When we first stepped in could hear the girls next door. All good!!!

Clean rooms and lovely kitchen and eating area! Loved the location right in town with easy walking to local restaurants!!

Great spot, will book again

Great property, will come back. Keep the hot tub open later at night please

The room was dirty. I had to clean the floors which were covered with rocks and some sort of filth. The room was not as pictured when I booked. For example, there is no counter in the bathroom. I had to sit in the parking lot because there is no onsite check-in. The bar across the street was super loud as were the couple next door to me - I could hear every word of their private conversation. The heat did not work and the only way I could warm the room was by turning on the oven. There is no onsite staff to deal with any of these issues.