Basecamp套房Revelstoke

1.Washing machine is out of work on spin function. Our clothes cleaning process not completed totally all clothes are wet still. 2.all Bath supplies are shortage, not be prepared well in advance. 3. Water cup not clean. It’s so bad on the 2nd day stay

The apartment room type was good on the first night, and the laundry equipment worked normally. On the second night, I moved to superior apartment. The dehydration function of the laundry equipment failed, the bath supplies were used up and were not replenished, and the glasses cup of kitchen was not clean. Overall, there is room for improvement, even though it is a new building. It’s so bad on the second night stay.

The unit was spotless, new and well-furnished. Everything was good except that there’s no blinds for the window above the back door. Since it’s next to our bed, the room wasn’t completely dark when we slept.

This was an interesting stay. You arrive to basically a two story motel. I didn’t quite get that when I’d booked. It feels newly renovated and the room was very nice… BUT we had a ground level room and your only window opens to the parking garage and all the other ground level rooms with people constantly walking by. It felt awkward to have your curtain open. And the guy next to us was a large man who was walking around in only his boxers the whole time. Super weird environment. There is no staff on site and they only provide two small towels but when I text to ask for more they had me help myself to the cleaners closet. The hot tub pictures are not a good representation. It can fit about 5 people comfortably and is only maintained once a week (per their signage), so we stayed out of it. But when we went to look at it there was a family in it with small children and it felt like there wasn’t room for any one else to relax. If you want to show up for the room and the room only, it was very nice.

Great location in the middle of downtown. Had everything we needed between ventures out to explore.

Clean room and friendly staff. Close all amenities. Kitchen has lots of utensils. Bedrooms needs to be a bit more spacious

The stay was okay for our family of five, but there were several small maintenance and cleanliness issues that affected the overall experience. The hand soap pump in the bathroom did not work, part of the tap in the smaller bathroom fell off when touched, and the temperature was set to 22°C when we arrived on a hot day. A couple of sink plugs also seemed broken, so we had to lift them manually each time we used the bathroom sinks to drain the water. We also noticed visible splatter on the walls and a few spots on the floor. Given the price and overall experience, we would likely look at other options in the future.

Check-in was very difficult as we never received a code and then had trouble contacting for it. Also, code stopped working. But it was an exceptional room. Clean, well maintained, and well stocked with things needed for a good stay

Everything was good except no elevator. Bed rooms on second floor, while living room on 3rd floor which is abnormal.

Lots of places within walking distance, suite was very nice and bed super comfortable, will definitely stay there again

Everything was great. Beautiful rooms fully served and well maintained, nice to explore downtown close to many dinner restaurants and bars fully recommended. For sure we will be come back.

Very large suite, with 2 bedrooms and 2.5 bathrooms !

Hide bed wss very comfy place was clean. I didn’t like no staff to help no front desk ,

The room was clean and well appointed. No front desk at this property so you have to get a code emailed to you to open a room. When the TV wouldn't connect to wifi at 12:30am, it would take a phone call and that was not happening. But no onsite desk staff might be the new way of things for smaller hotels. Parking was great and the location was downtown, hard to beat. Walkable and bike-able to everything. Overall a great experience and would return.

This unit was dirty, and was really poorly stocked, no pots, pans, etc. There was trash in the parking lot. I would not stay here again.

Ideal location! Room was clean and kitchen was a bonus. I'd definitely book again when back in Revelstoke.

The hotel is very clean and great for a group of people. We were two families with young kids. The property was big enough for us to live. There are restaurants and grocery store nearby.

No early check in which given the room was available you still had to wait till 4pm. When traveling long distances it not super helpful. There is no staff there at all no one to help so this is not good either. You have to do their check info to get the door code. Otherwise you’re locked out. Floors were not clean hair under the table in the kitchen so you know they did not wash or sweep there.

Poor service

Be prepared for lots of stairs if booking a 3 bedroom. No elevator. The remote did not work in main bedroom TV and staff did not help. Wish all bedrooms had TVs.