Basecamp Suites Revelstoke

It was quieter than we thought it would be. When we first stepped in could hear the girls next door. All good!!!

Clean rooms and lovely kitchen and eating area! Loved the location right in town with easy walking to local restaurants!!

Great spot, will book again

Great property, will come back. Keep the hot tub open later at night please

The room was dirty. I had to clean the floors which were covered with rocks and some sort of filth. The room was not as pictured when I booked. For example, there is no counter in the bathroom. I had to sit in the parking lot because there is no onsite check-in. The bar across the street was super loud as were the couple next door to me - I could hear every word of their private conversation. The heat did not work and the only way I could warm the room was by turning on the oven. There is no onsite staff to deal with any of these issues.

Very good location, rooms laid out excellent and well supplied rooms. Only comment is that more towels should be supplied.

EV Charging was useful. The EV charging stalls should be identified to keep non-EV's from parking there.

NO flexability or understanding

I was so excited to stay here that I can’t believe how utterly disappointed I was with this place. The service and communication was the worst I have seen in years. And thats not a statement I make lightly. I made a booking and then basically right after I would have been able to cancel it I got the phone saying my two night stay was going to be split into two rooms. No option to cancel anymore and I felt like that was done purposefully. Even though they changed what was agreed upon when I booked I had no options. Talked repeatedly on the phone with different people, no one was any help. For a two nights reservation the bill was around $1200. I got $65 refund for the hassle. I was told to write an email to the manager and they never got back to me. Everyone was always passing the buck. It was a computer glitch which I understand can happen. But it was zero of my fault and I was the only one paying the price. They tried to make it sound like they were doing me a favour giving me a late check out and an early check in when switching the rooms. Someone tried to get into the room both mornings at 9am even after we told them we would not be out early. There was no communication with the people I spoke to on the telephone to the people cleaning the rooms. So disappointed with this stay but I guess what can you expect from companies now a-days. They dont care about your business and you are just a credit cars number to them.

Ease of checking in,

Clean bedrooms

Amazing room! Great location.

Nice and quiet and comfortable. Only complaint, the shower drain needs to be cleaned. Draining takes 20 minutes after a shower.

Bed and room quality. Location and proximity to everything!

The stay was fantastic! The place is very clean and nice 🙌😎

Everything was perfect for a family ski vacation. Location, quality of the building and rooms, bedding was amazing - I can’t think of anything that needed improving.

Great room -- very clean, spacious, modern. Very well-equipped kitchen (best I've ever seen in a rental). Self check-in, so there is no management staff on premises -- but they were quick to respond to text messages. We forgot a bunch of hanging clothes when we left, and had to make arrangements for them to be picked up by a friend and brought to us in Golden -- guest services was very accommodating and helpful to make it happen. Only complaint is that the door to an adjoining room allowed noise to come through -- loud talking and laughter from next door was clearly audible at times.

Everything was incredibly clean, very comfortable, the only reason I even gave a 4 star for the staff is because I didn’t even see any staff, we just had quick correspondence via text message! That’s not necessarily a bad thing however. I’d gladly stay at base camp again!

Great unit, large and clean, no issues. Central location.

Clean room with enough space for the family