BIG4 Melbourne Holiday Park

I have booked and lived in this hotel twice in the same trip. I have tried two kinds of rooms. The first day, the room assigned to was quite tidy and comfortable. The basic facilities were sufficient. After two days, I checked in at the hotel and the room was really fair. First we entered the room, the toilet door was broken and could not function. It was unacceptable that a toilet without a door. Afterward, the toilet has no heater! Heater should be a basic facility of a hotel in Australia, how come a toilet do not have a heater! I booked the same type of room in the first day and the third day, but I got different experiences from the facilities of the rooms. I asked the staffs and she said she can’t change the room for me and if I really wanted to change the room I needed to pay for it. It is very ridiculous. I won’t booked this hotel anymore as it is unacceptable that there is no heater in the room’s toilet.

The staff are very nice and helpful. We had a good time there.

wifi太慢

環境很好, 價錢合理, 很方便駕車人士, 很不錯的選擇, 客房舒適,服務稱心 Wonderful experience, highly recommend, will visit again!!!!!

Convenient comfortable stay

Comfortable and clean

Easy access and very helpful staff

Alot of fun for the kids

My family absolutely love staying here. The cabins are always clean and have great staff and facilities

Great place but horrible staff that treated us disgustingly. Shame the staff are so bad as it would of been great otherwise.

I had pre-ordered groceries to be delivered to Reception prior to my arrival. The staff very kindly delivered them to my cabin and put the perishable items in the fridge. I was so grateful to arrive and be able to have a cold drink to unwind!

Place was amazing staff even better. Nothing was too much trouble. Cleanest caravan park I’ve ever stayed at.

great amenities

Cabin didn't have hot water

Great place lots of amenities for kids. Great customer service

We have stayed at Big 4 sites before so had an expectation it would be similar but unfortunately this one let us down - first of all it was soooo over priced for what we got - a tiny 2 bedroom cabin advertised as a 6 birth yet they charged an additional $300 for a 5th guest which ended up = nearly $500 a night. You’d expect more for this price like the bare basics of WiFi but there is only WiFi in their main areas which was no where near our cabin. Tiny TVs, tiny couch, tiny bathroom & shower with no bench tops to put your things. They advertised as being 10 min from the city which it’s not. There’s nothing to do in the area nor on site except for a dirty small kids pool which was not clear water and stunk of chlorine, an outdoor cinema with the most uncomfortable chairs I’ve ever seen. What annoyed me the most was I looked online after arrival and saw there was better cabins available which we would have been happy to pay for a better upgrade and there was heaps of availability and they were half the price of what we paid which made us feel very ripped off. For the sake of having a good time away we took the loss (of paying up front no refund booking ) and moved elsewhere and for a cheaper price than the big 4 we stayed near St Kilda beach in a beautiful 2 bedroom 2 bathrooms two lounge rooms WiFi streaming devices

Had lovely stay, we had two units and both where very nice, the beds were really comfy and the Aircon worked great. Staff were great really helpful especially Loo. Park is very clean and have nice facilities. I would recommend this park to anyone wanting a nice relaxing time Van 10 and 12 check out 3rd December

We enjoyed our stay here. Clean and tidy park. Only downfall was the parking was very tight and the shower leaks a lot!

Location, staff good.

Such a fantastic caravan park. Great for kids with heaps to do and very relaxing.. Wish i had more of a chance to take a day and relax. Only minus is the price, its quite expensive but i suppose these are the times we live in.