Hotel Chadstone Melbourne - MGallery Collection

整潔乾淨，員工有禮

just few minutes walk to shopping mall

Wonderful hotel, safe and clean, will come back

Beautiful room and comfortable, however the house keeping and room service are not that professional

The front desk staff, Dean, did not seem to understand the business well. On our first day of check-in, we asked if we could get a refund for the second night’s room fee. He told us to contact the hotel via email through Expedia, assuring us that the hotel would agree. However, we waited until late the next day, and the request was ultimately denied. To avoid wasting the room fee, we ended up checking in again for the second night. It was only then that he informed us it was prepaid and non-refundable. He began making excuses, claiming that he didn’t mean what he said the previous day, trying to shift the responsibility onto us. However, he could have simply told us on the first day that it was non-refundable, saving us the trouble of carrying our luggage around all morning. If we had known we couldn’t get a refund, we would have just left our luggage in the room!

很有格調的酒店，房間十分清潔，廁內朝濕分離，有兩個水龍喉的長型洗手盤，十分方便，只是放置衣物空間稍嫌不足。 另，當晚半夜後check in，服務員都態度友善，感覺很好。 酒店就坐落在大型百貨旁，購物方便。只是要到市中心，要約半小時

The hotel double charge the room without any reasons and unwilling return the charge to me. I called for nearly 2 months without fully return. Moreover, the staff are not familiar with all the check-in procedure. All like a MESS. You want o PAY DOUBLE CHARGE, try this hotel!

Nice hotel ,convenient and seems clean and modern ,service very good ,only one thing is we only asked housekeeping came to clean up on second day ,but they put one pillow on the floor 😰😰,lucky we have 4 pillows in the room

沒有免費飲用水, 泳池管理不佳, 竟然冇浴缸好失望, 車位費用合理可接受, 職員服務非常有善, 位置非常好

Lovely hotel! Nothing to fault. Hotel staff are kind and go out of their way to make your stay comfortable. Will definitely be staying here again.

Beautiful rooms

Brillliant stay from start to end!

Good Access shops Hot breakfast is cold Room had no towels and only after two follow ups did they arrive to the room.

We had a great stay will definitely go back

We stayed at chadstone hotel for my husband’s 40th. The hotel is so nice, very clean! Staff were friendly and helpful! The pool is cool, kid friendly. The only thing we found annoying was you couldn’t buy any breakfast besides the buffet. Having a 7 year old, we just wanted to buy coffees and a muffin or banana bread. We could get coffees, just would have been great if they had a small choice of muffins etc you could buy. Nothing else to fault this place, I’d like to stay there again.

I was very happy I think better lighting on the after hours swipe to enter would have been easier push/pull door to open. Even other guests found it confusing and staff had to come let us in

Excellent in every way

Clean and comfortable room - good value. Breakfast. Very attentive and friendly staff.

Love Hotel Chadstone, rooms are great. Bar is sensational as is the location to Chadstone shopping. Would highly recommend.

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