Mercure Melbourne Albert Park

第二天房间无人整理

Lovely view. Very friendly and helpful staff while I was there. I would call this a 3 star at best. Very, very basic. The shower only offered a dribble of water. I had to move heavy furniture to access a PowerPoint near the bed.

It needs renovation because it's looking tired.

I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back

Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day. Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.

Excellent service, convenient parking, close by park

Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel

We had a nice family stay.

Clean and tidy and safe

I had such a terrible experience staying in this hotel. 1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said "I don't know, but today". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked. BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us? 2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet. I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.

Great bed. Friendly staff. Great breakfast

The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.

A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.

Thank you

The Pullman was excellent in a previous visit but the Mercure is awful by contrast Old, noisy and lacking any service. A very disappointing 5 days

Good

It was a good hotel, pretty basic but good enough for a short trip away. The rooms are semi renovated, the bed is very comfortable. We stayed in a King Suite

We requested a bathmat and additional towels and blankets but they were never delivered. Just felt like we were ignored :(

Had a good and easy stay overall. The food and drink services were of good quality, and the gym, spa, and plunge pool were definite highlights. Parking was convenient, though it comes at a cost of $25 per day. The only downside was the view — a bit underwhelming compared to expectations.

Good value for a quick overnighter. The pool was a great temperature and we enjoyed the spa and sauna too. Breakfast was good and staff were responsive when we needed something. The menu online (accessed from the QR code in the room) for the bar was different to the menu provided. I enjoyed the cocktail from Mortimers too.