桑德貝爾特睡帽飯店

Always a 10/10 experience

Staff very lovely. Bed linen clean. The room was fine but had old smoke smell which was not pleasant.

Everything was fine, and at a good price.

It was very loud as our room was right next to the hot water system and it was very noisy over night

Really friendly staff. Everyone was welcoming and helpful.

Staff were great. Discount at the bistro was handy. Bathroom was modern. Bed was comfortable. Room and bed were too hot to sleep comfortably at night, even with the (noisy) air conditioner running all night.

Nice, beds, looks like recently renovated. Shower great, air conditioning great. Everything we needed we a few little complimentary items. Would definitely stay again

Downside,shower kept going hot and then cold.

Parking was handy. Rooms were what we expected, bathroom was exceptional. Receptionist was brilliant.

Room was clean tidy and cosy.

Car park is good easy go in rest bed is great comfortable and shower great

Everything was good thank you

Good place to stay. Clean and quiet.

Perfect & had every amenity at my disposal. The bed was as good a bed as I have slept in

Good location to venues room was warm and comfortable. Bed was good. Good shower.

Quiet Towel’s were a bit old

Thanks for everything, lovely bed

Good value, clean and quiet.

Excellent daily room service with lots of extras included! Bathroom was brand new and there was heaps of room in the room and lounge room. Great convention oven in the kitchen.

The room was not as advertised at all. The heater did not work so we were literally freezing and got quite sick. Told management who offered to move us to a “blocked off room that had no hot water” and declined this obviously. Our room also didn’t have great hot water and without heat didn’t want to lose what little we had. Was given dinner in the restaurant the second night whilst they tried to fix the heater but ended up with dodgy chicken so beside freezing we now had mild food poisoning. Got moved to another room, without any help to pack up and relocate to a room which was the furthest one away. This room also had a non working heater! With no other option as we were getting sicker and still had another night asked to be refunded and told to contact the booking agent who spoke to the hotel. Long story but both sides said the other wouldn’t authorise the refund and was even told heating and hot water are not guaranteed amenities despite being legally essential services. The hotel checked other rooms and barely any were working and this weekend was icy cold. Ended up having to leave and find another hotel and be ever more out of pocket but couldn’t risk getting sicker. Disappointed no refunds were given when a full night was not used due to them not having any heat in the room and they know it wasn’t working and it was freezing!!!