Novotel Sunshine Coast Resort

The room is old and not very clean. The towels have some yellow dots. The price is good but I will not have another try next time.

Recently we visited Novotel Sunshine Coast for my partner's birthday. I thought it is considered as a 4-star hotel so the quality should be good, but the air conditioner was faulty and didn't work on arrival. After reported twice they still couldn't fix the air-con. By the time it was 9:30 at night, the manager told us that there's nothing they can do and all rooms were not vacant. The temperature in the late November at Sunshine Coast is very hot and humid, the room doesn't have screen doors so leave windows open over night wasn't an option. In the end, my partner insisted that it is not fair to pay full price to the manager, so we got $100 dollars off from the bill but we still need to pay $167 dollars/night for a stinky hot room that supposed to be a 4-star luxury hotel room. $100 might seem like a good discount, but if you take in to consideration that any budget motel for $70 provides air conditioning then still paying $167 for a room you cannot open up to get air in due to no screens. It’s essentially an over price sweat box and was a horrible experience that will not be remembered well by my partner favourably for his birthday. I would not recommend this place to anyone.

We touched Australian nature and run into kangaroos were amazing! Activities are plenty and huge lake for humbling and running. It’s a hotel but I feel like it’s kind of villa. High recommended for everyone especially for families with kids.

What a woefully kept hotel. There was heavy rain which poured through the covered walkways like a raging river. No amenities in these overpriced rooms (water, shower cap etc). Basically it’s an overpriced motel with a fancy lobby. Save your money and go elsewhere

Very comfortable stay

Check in was painfully slow. Only two staff for a Friday afternoon. Room was excellent. Same for the surroundings, breakfast and breakfast staff.

I checked in and took so long nurodivergent Foster child having melt down and didn't get the róom key then manger was going to meet me out front with key and I was in there 15 20 mins so left and had to pay else where

Great place to stay in order to attend an event in Maroochydore

When we got to the resort, we didn’t get the room we booked for. So they told us they were upgrading us to a room that was on the floor Level, which we specifically chose not to get with the last room, due to security issues. The electricity in the room along the wall behind the bed didn’t work so no lamps for the beside table., the toilet had a constant running noise and we couldn’t turn the water off to stop it, so we heard it all through the night. And it had an old smell to it. Like the room hadn’t been used in a while or it had been shut up for a long time and had an old person smell to it.

Paid for Lagoon view but was very limited to view. Room was so far from facilities and phone in room was not working. Had to use mobile to ring resort to get someone to answer. A/c noisy and when turned off refrigerator was noisy.

Rooms need a refurb - we have stayed various times & have noticed a lot of deterioration

Passing through

Beautiful rooms , amazing scenery and walks . Friendly staff x

Beautiful resort but will be enjoyable with family/friends; bit isolated on your own

Was a lovely place to stay with a small range of activities (would have be better if it wasn’t raining).

Great clean room great atmosphere vibe and relaxing place to stau definitely be back. The only issue for us was the back door mat was so slippery i could of really hurt my self multiple times. Overall 9/10 guys

Run down

Good

Staff very helpful.

This was our 3rd stay in as many years at the Novotel, Twin Waters. My husband and I absolutely love coming here. It has that ‘secluded’, cosy feel you crave on a couple getaway. We have zero complaints, which is why we’re planning another 2 getaways this year.