北墨爾本梅花飯店

Water leak on entry to the property.

Great

Plum Apartments (North Melb) was the ideal spot for a short stay in Melbourne. Easy to get to and from the CBD, walking distance to shops, trams stops right outside and quiet neighbourhood. Some down sides to the place; unserviced toilet (I wasn’t notified about this upon arrival) - the refill tube/float/valves in the toilet tank were broken and a plastic straw was fitted under the float rod to stop it from over flowing. so you’d have to manually refill the tank to flush every time. Other than that, everything was fine and comfortable

Clean room . Very comfortable

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.

The apartment was spacious, the bed was comfortable, the shower was terrific and the location in North Melbourne was handy and close to public transport. The kitchen was functional and seemed to be well equipped, but I didn't use it much. I was in a groundfloor apartment which was close to the road and footpath, so it was a little noisy at times. I was grateful for the bars over the windows which helped me feel secure. There was an ironing board, but no iron, and a hairdryer with a foreign plug, so I couldn't use that. Overall, not bad and I might stay again but possibly in a different apartment.

This property does not have a lift so I had to drag my suitcase up a flight of stairs. The room I was given was dusty, the TV did not work because it had the wrong power cord and the toilet was broken. When I spoke to management on the phone (not onsite btw) they were unapologetic and expected me to wait for repairs until next day! They moved me to a smaller room where the roadworks outside kept me awake. I had to wait outside for thirty minutes for someone to drop a new key because their electronic app to open the door did not work. I cannot recommend anything about this accommodation. Avoid it!

I liked the property, close to the tram, easy walking to and from it. The location is great. I don't know if the doona was washed before I used it. There were some stains on it.

The check in via an app was a bit unsettling (wondering if it wont work) but admittedly it did work on the day. Arrived to find the laundry unusable as someone had broken the door handle off. The shower head falls down completely at times, we were lucky we didnt get knocked out by it. Fridge froze all the food we'd brought so we had to throw half of it out. Air con wasnt working well, has a mind of its own. Apart from that it was a clean place and plenty of room. Otherwise the interior was nice

Average , better around .

Could not access the property and there is no one to call. A total waste of money

perfect for someone visiting melbourne for the first time

It was dirty

It had an odour and the walls were very thin.

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work

very spacious and clean all round was perfect will come back again

The title of the property is misleading. Whilst it claims that the apartments are serviced- this is not true- we stayed for 5 nights and the apartment was untouched throughout that time. Definitely no daily housekeeping was carried out and toiletries etc were never topped up. Also the 24/7 service desk is again not true. We arrived at the place at around 6.30pm and there weren't any staff on site. We had to negotiate a lock box that we only achieved with help from some other people staying there Our stay was complicated as prior to arriving in Melbourne I received a text message (which I suspected was spam as it did not address me by name), telling us to go to 16 Arden Street, whereas all of our booking information said we were staying at Swanston Street. We were only given one key, which caused some issues on the days that we visited different locations The apartment was none too clean and the couch had white stains all over it. In addition, there were no instructions on how to use the television, the dishwasher or the heater and really no information about where the laundry was or luggage storage etc. Before going on holiday we are careful to choose places that fit our needs and it is disappointing and unfair when the information provided is incorrect as we are elderly.

Great location and value for money, spacious apartment style accommodation and seamless mobile app entry system. Would definitely stay again!

Apartment was on second floor. Window is stuck open so very noisy from traffice an tram. Unable to use heater and tv as battieries flat in controller.

The heater wasnt working so they bought me a oil heater