Plum North Melbourne

Apartments
7.6
/10
Pleasant
405 reviews

What Guests Say About Their Stay

Donald

10.0
/ 10
The property was clean and quiet and they fitted in the cleaning to suit my hours as I was working afternoon shift

Verified traveler

10.0
/ 10
My 2nd time to stay at plums. Very excellent service with a very good value of my money and not to mention the tram stop is infront of your doorstep. Again, north Melbourne is lucky to have plums as one of their hotels.

Verified traveler

10.0
/ 10
At first I was reluctant to get this property due to the reviews but seeing the facility first hand I was quite happy and satisfied with my choice. Starting from the easy transfer of communication to the staff via email, to the easy and state of the art check-in system, to the room space and most importantly the value for my money. North Melbourne is lucky to have plums as one of their hotels very near CBD and accessible to tram stop right next to your door. I'll be happy to stay here again.
In the Area
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168 Arden Street, North Melbourne, Melbourne, Victoria, Australia, 3000

Main Facilities

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WiFi
Plum North Melbourne is located in area / city North Melbourne.
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What's around Plum North Melbourne

168 Arden Street, North Melbourne, Melbourne, Victoria, Australia, 3000
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Plum North Melbourne Rates per Night

Plum North Melbourne room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Plum North Melbourne hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Plum North Melbourne Location & Address

Plum North Melbourne is located at 168 Arden Street, North Melbourne, Melbourne, Victoria, Australia, 3000. It's situated in the Melbourne area of Australia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to Plum North Melbourne from Airport

Looking for the best way to get to Plum North Melbourne from the airport? Whether you're after speed or savings, here are a few hotel transfer options to consider.
  • Taxi (Most Direct):

    A taxi from Melbourne Airport (MEL) to Plum North Melbourne is the most direct option. You can find taxi ranks outside the terminals. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app, and a driver will pick you up from the designated area at the airport.
  • SkyBus (Budget-Friendly):

    The SkyBus is an express bus service that runs between Melbourne Airport and Southern Cross Station in the city centre. From Southern Cross Station, you can take a tram or taxi to Plum North Melbourne. This is a more affordable option, but it may take longer due to the additional transfer.
  • Public Transport (Cheapest):

    You can take a combination of buses and trains to reach Plum North Melbourne from the airport. This is the cheapest option, but it's also the most time-consuming and may require some navigation skills.

Tips:

For the most convenient route, consider a taxi or Ride Hailing service, especially if you have luggage. If you're on a budget, the SkyBus followed by a tram is a good compromise between cost and convenience.

Plum North Melbourne Reviews & Summary

Want to know all about Plum North Melbourne before you book? Hotel reviews can give you a great insight into what to expect during your stay. Guests consistently praise the hotel's central location, making it easy to explore Melbourne's attractions. The friendly and helpful staff are also frequently mentioned, along with the clean and comfortable rooms. A standout feature is the rooftop terrace, offering stunning city views.

Here's what one happy guest had to say: "The location was perfect, the staff were amazing, and the room was spotless. I would definitely stay here again!"

Plum North Melbourne Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Plum North Melbourne offers a variety of categories of hotel rooms to suit different needs and preferences.
  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Non-smoking rooms are available.
  • Deluxe Room:

    Offering more space and enhanced amenities, such as a bathtub.
  • Family Room:

    Designed to accommodate families, with multiple beds and ample space.
  • Suite:

    The most luxurious option, featuring a separate living area and stunning city views.
  • Accessible Room:

    Designed for guests with mobility needs, with features such as wider doorways and grab bars.

Please note that Plum North Melbourne is not a pet-friendly hotel.

Hotel Facilities in Plum North Melbourne

Looking for a hotel with great amenities? Plum North Melbourne boasts a range of hotel facilities to make your stay comfortable and enjoyable.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open from 7am to 9pm daily.
  • Fitness Centre:

    Stay active during your stay with the well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant. See details below.
  • Bar:

    Relax and unwind with a drink at the hotel bar.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Business Centre:

    Stay productive with the business centre facilities.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club. Open from 9am to 5pm.

Hotel Buffet or Restaurant/Cafe in Plum North Melbourne

Craving a delicious meal or a quick coffee? Plum North Melbourne has you covered with its on-site dining options.
  • The Terrace Restaurant:

    Offering a buffet breakfast and à la carte lunch and dinner, featuring modern Australian cuisine. Buffet breakfast is priced at SGD 45 per person. Open from 6:30am to 10pm.
  • The Lobby Cafe:

    Serving light meals, snacks, and barista-made coffee throughout the day. Open from 7am to 6pm.

Signature Dish:

Be sure to try the grilled barramundi at The Terrace Restaurant, a local favourite.

Plum North Melbourne Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Plum North Melbourne offers convenient airport pick-up services.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and a driver will be waiting for you at the airport. Additional charges apply.

Nearby MRT Station & Bus Stops

Getting around Melbourne is easy with the city's extensive public transport network. Here are some nearby MRT stations and bus stops to Plum North Melbourne:
  • Melbourne Central Station:

    Approximately 1.5 km from the hotel. This station is part of the City Loop and connects to various train lines.
  • Flagstaff Station:

    Approximately 1 km from the hotel. Another City Loop station, offering convenient access to the city centre.
  • Bus Stop on Elizabeth Street:

    Numerous bus routes operate along Elizabeth Street, providing easy access to different parts of Melbourne.

To use public transport in Melbourne, you'll need a Myki card. You can purchase and top up Myki cards at train stations, convenience stores, and online.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Melbourne has plenty of nearby places to go and things to see nearby.
  • Melbourne Zoo:

    (4 km from hotel) Home to a wide variety of animals from around the world. Entry price: SGD 45 per adult, SGD 22.50 per child.
  • Scienceworks:

    (6 km from hotel) An interactive science museum with exhibits for all ages. Entry price: SGD 15 per adult, SGD 12 per child.
  • Royal Botanic Gardens:

    (3 km from hotel) A beautiful garden with walking trails, lakes, and picnic areas. Free entry.
  • Melbourne Museum:

    (2 km from hotel) Explore natural history, culture, and science at this museum. Entry price: SGD 15 per adult, free for children.
  • Luna Park:

    (8 km from hotel) A historic amusement park with rides and attractions for all ages. Entry price varies depending on rides.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Plum North Melbourne (Melbourne)

Melbourne is a foodie paradise, with a diverse range of nearby dining options to suit every taste. Whether you're after a quick bite or a sit-down meal, you'll find plenty of local food eateries near me.
  • Cafes/Restaurants:

    • Hardware Societe:

      A popular cafe serving delicious brunch and lunch dishes.
    • Chin Chin:

      A trendy restaurant serving Southeast Asian cuisine.
    • Brunetti Classico City Square:

      An Italian cafe and patisserie with a wide selection of cakes and pastries.
  • Local Street Food:

    • Meat pies
    • Fish and chips
    • Sausage rolls
    • The Chiko Roll
    • Lamingtons

Shopping places near Plum North Melbourne (Melbourne)

Shopaholics rejoice! Melbourne offers a fantastic range of nearby shopping destinations, from department stores near me to bustling markets.
  • Queen Victoria Market:

    A historic market with a wide variety of stalls selling fresh produce, souvenirs, and clothing.
  • Melbourne Central:

    A large shopping mall with a mix of high-street and designer brands.
  • Emporium Melbourne:

    A luxury shopping destination with a range of international brands.

Other Places to Stay Near Plum North Melbourne

Looking for alternative accommodations? Melbourne has a wide range of hotels to suit every budget and preference. Here are some other places to stay nearby:
  • Luxury/5-6 Star Hotels:

    • Crown Towers Melbourne:

      A luxurious hotel with stunning city views and a range of amenities.
    • Park Hyatt Melbourne:

      An elegant hotel with a central location and exceptional service.
    • The Langham, Melbourne:

      A grand hotel with a classic design and a range of dining options.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

  • Four-Star Hotels:

    • The Hotel Windsor:

      A historic hotel with a charming atmosphere and a central location.
    • Novotel Melbourne on Collins:

      A modern hotel with comfortable rooms and a range of facilities.
    • Pullman Melbourne on the Park:

      A stylish hotel overlooking Fitzroy Gardens.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Australia!

  • Three-Star Hotels:

    • ibis Melbourne Hotel & Apartments:

      A budget-friendly hotel with comfortable rooms and a convenient location.
    • Travelodge Hotel Melbourne Southbank:

      A simple and affordable hotel close to Southbank.
    • Citadines on Bourke Melbourne:

      A serviced apartment hotel with well-equipped rooms.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Australia!

Conclusion

Ready to experience the best of Melbourne? With its central location, comfortable accommodations, and excellent facilities, Plum North Melbourne is the perfect base for your next adventure. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals – book cheap hotels in Australia with Traveloka and find cheap hotels nearby for your next getaway.

All facilities in Plum North Melbourne

Others Plum North Melbourne
Others

Public Facilities

  • Others
  • Smoke-free area

Things to Do

  • Discounted Fitness Center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Plum North Melbourne

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 300.00 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • This property is professionally cleaned

There is no front desk at this property. The check-in location differs from the property location. Check-in location: [528 Swanston Street Carlton]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 23:30
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi
Check-In / Check-Out Time
From 14:00 - 23:30 - to 10:00
Available rooms at Plum North Melbourne
16
Another facilities in Plum North Melbourne
Others, Smoke-free area, Discounted Fitness Center, Free WiFi

Frequently asked question in Plum North Melbourne

What are available facilities at Plum North Melbourne?
There are top facilites at Plum North Melbourne such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Plum North Melbourne?
The standard check-in time at Plum North Melbourne is starting from 14:00 - 23:30 while the latest check-out time is at Before 10:00
What is the star rating of Plum North Melbourne
Plum North Melbourne has a 4.0-star rating.
How many rooms are available at Plum North Melbourne
Plum North Melbourne has 16.
Are there any parking spots at Plum North Melbourne ?
Yes: Yes, there are parking spots at Plum North Melbourne
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More Reviews from Other Guests in Plum North Melbourne

7.6
Pleasant
From 405 reviews
Cleanliness

7.2

Room Comfort

6.8

Location

8.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Plum North Melbourne

Number of reviews per page
20
40
Top reviews
Siddhartha
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Water leak on entry to the property.
Mia
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Great
Troijarra
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Plum Apartments (North Melb) was the ideal spot for a short stay in Melbourne. Easy to get to and from the CBD, walking distance to shops, trams stops right outside and quiet neighbourhood. Some down sides to the place; unserviced toilet (I wasn’t notified about this upon arrival) - the refill tube/float/valves in the toilet tank were broken and a plastic straw was fitted under the float rod to stop it from over flowing. so you’d have to manually refill the tank to flush every time. Other than that, everything was fine and comfortable
Read More
Muhammad
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Clean room . Very comfortable
Sharlene
icon-Business
Business
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.
Read More
Belinda
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The apartment was spacious, the bed was comfortable, the shower was terrific and the location in North Melbourne was handy and close to public transport. The kitchen was functional and seemed to be well equipped, but I didn't use it much. I was in a groundfloor apartment which was close to the road and footpath, so it was a little noisy at times. I was grateful for the bars over the windows which helped me feel secure. There was an ironing board, but no iron, and a hairdryer with a foreign plug, so I couldn't use that. Overall, not bad and I might stay again but possibly in a different apartment.
Read More
Joanne
icon-Leisure
Leisure
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

This property does not have a lift so I had to drag my suitcase up a flight of stairs. The room I was given was dusty, the TV did not work because it had the wrong power cord and the toilet was broken. When I spoke to management on the phone (not onsite btw) they were unapologetic and expected me to wait for repairs until next day! They moved me to a smaller room where the roadworks outside kept me awake. I had to wait outside for thirty minutes for someone to drop a new key because their electronic app to open the door did not work. I cannot recommend anything about this accommodation. Avoid it!
Read More
Bernadete
icon-Leisure
Leisure
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

I liked the property, close to the tram, easy walking to and from it. The location is great. I don't know if the doona was washed before I used it. There were some stains on it.
Glen
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The check in via an app was a bit unsettling (wondering if it wont work) but admittedly it did work on the day. Arrived to find the laundry unusable as someone had broken the door handle off. The shower head falls down completely at times, we were lucky we didnt get knocked out by it. Fridge froze all the food we'd brought so we had to throw half of it out. Air con wasnt working well, has a mind of its own. Apart from that it was a clean place and plenty of room. Otherwise the interior was nice
Read More
Warren
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Average , better around .
Nic
icon-Business
Business
2.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Could not access the property and there is no one to call. A total waste of money
Jake
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

perfect for someone visiting melbourne for the first time
Jamie
icon-Leisure
Leisure
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

It was dirty
Vanessa
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

It had an odour and the walls were very thin.
Arabella
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work
Khalid
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

very spacious and clean all round was perfect will come back again
Suzanne
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

The title of the property is misleading. Whilst it claims that the apartments are serviced- this is not true- we stayed for 5 nights and the apartment was untouched throughout that time. Definitely no daily housekeeping was carried out and toiletries etc were never topped up. Also the 24/7 service desk is again not true. We arrived at the place at around 6.30pm and there weren't any staff on site. We had to negotiate a lock box that we only achieved with help from some other people staying there Our stay was complicated as prior to arriving in Melbourne I received a text message (which I suspected was spam as it did not address me by name), telling us to go to 16 Arden Street, whereas all of our booking information said we were staying at Swanston Street. We were only given one key, which caused some issues on the days that we visited different locations The apartment was none too clean and the couch had white stains all over it. In addition, there were no instructions on how to use the television, the dishwasher or the heater and really no information about where the laundry was or luggage storage etc. Before going on holiday we are careful to choose places that fit our needs and it is disappointing and unfair when the information provided is incorrect as we are elderly.
Read More
Patrick
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Great location and value for money, spacious apartment style accommodation and seamless mobile app entry system. Would definitely stay again!
Melissa
icon-Leisure
Leisure
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Apartment was on second floor. Window is stuck open so very noisy from traffice an tram. Unable to use heater and tv as battieries flat in controller.
Teretimana
icon-Business
Business
6.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The heater wasnt working so they bought me a oil heater
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Plum North Melbourne

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 405 reviews
Cleanliness

7.2

Room Comfort

6.8

Location

8.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Plum North Melbourne

Number of reviews per page
20
40
Top reviews
Siddhartha
6.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Water leak on entry to the property.
Mia
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Great
Troijarra
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Plum Apartments (North Melb) was the ideal spot for a short stay in Melbourne. Easy to get to and from the CBD, walking distance to shops, trams stops right outside and quiet neighbourhood. Some down sides to the place; unserviced toilet (I wasn’t notified about this upon arrival) - the refill tube/float/valves in the toilet tank were broken and a plastic straw was fitted under the float rod to stop it from over flowing. so you’d have to manually refill the tank to flush every time. Other than that, everything was fine and comfortable
Read More
Muhammad
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Clean room . Very comfortable
Sharlene
icon-Business
Business
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Comfortable apartment in a good location. The bed was great and the apartment had most things needed for a stay. A few down sides, the fridge froze everything which meant the milk they supplied was frozen then curdled on defrost, also me t the fridge was useless. If I had have know there was no lift I would have asked for a ground floor apartment as I have a disability.
Read More
Belinda
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The apartment was spacious, the bed was comfortable, the shower was terrific and the location in North Melbourne was handy and close to public transport. The kitchen was functional and seemed to be well equipped, but I didn't use it much. I was in a groundfloor apartment which was close to the road and footpath, so it was a little noisy at times. I was grateful for the bars over the windows which helped me feel secure. There was an ironing board, but no iron, and a hairdryer with a foreign plug, so I couldn't use that. Overall, not bad and I might stay again but possibly in a different apartment.
Read More
Joanne
icon-Leisure
Leisure
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

This property does not have a lift so I had to drag my suitcase up a flight of stairs. The room I was given was dusty, the TV did not work because it had the wrong power cord and the toilet was broken. When I spoke to management on the phone (not onsite btw) they were unapologetic and expected me to wait for repairs until next day! They moved me to a smaller room where the roadworks outside kept me awake. I had to wait outside for thirty minutes for someone to drop a new key because their electronic app to open the door did not work. I cannot recommend anything about this accommodation. Avoid it!
Read More
Bernadete
icon-Leisure
Leisure
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

I liked the property, close to the tram, easy walking to and from it. The location is great. I don't know if the doona was washed before I used it. There were some stains on it.
Glen
6.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The check in via an app was a bit unsettling (wondering if it wont work) but admittedly it did work on the day. Arrived to find the laundry unusable as someone had broken the door handle off. The shower head falls down completely at times, we were lucky we didnt get knocked out by it. Fridge froze all the food we'd brought so we had to throw half of it out. Air con wasnt working well, has a mind of its own. Apart from that it was a clean place and plenty of room. Otherwise the interior was nice
Read More
Warren
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Average , better around .
Nic
icon-Business
Business
2.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Could not access the property and there is no one to call. A total waste of money
Jake
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

perfect for someone visiting melbourne for the first time
Jamie
icon-Leisure
Leisure
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

It was dirty
Vanessa
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

It had an odour and the walls were very thin.
Arabella
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

overall was a good location. lack of communication on how to check in. black hair was found on bed (i am a blonde) and heater didn’t work
Khalid
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

very spacious and clean all round was perfect will come back again
Suzanne
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

The title of the property is misleading. Whilst it claims that the apartments are serviced- this is not true- we stayed for 5 nights and the apartment was untouched throughout that time. Definitely no daily housekeeping was carried out and toiletries etc were never topped up. Also the 24/7 service desk is again not true. We arrived at the place at around 6.30pm and there weren't any staff on site. We had to negotiate a lock box that we only achieved with help from some other people staying there Our stay was complicated as prior to arriving in Melbourne I received a text message (which I suspected was spam as it did not address me by name), telling us to go to 16 Arden Street, whereas all of our booking information said we were staying at Swanston Street. We were only given one key, which caused some issues on the days that we visited different locations The apartment was none too clean and the couch had white stains all over it. In addition, there were no instructions on how to use the television, the dishwasher or the heater and really no information about where the laundry was or luggage storage etc. Before going on holiday we are careful to choose places that fit our needs and it is disappointing and unfair when the information provided is incorrect as we are elderly.
Read More
Patrick
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Great location and value for money, spacious apartment style accommodation and seamless mobile app entry system. Would definitely stay again!
Melissa
icon-Leisure
Leisure
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Apartment was on second floor. Window is stuck open so very noisy from traffice an tram. Unable to use heater and tv as battieries flat in controller.
Teretimana
icon-Business
Business
6.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The heater wasnt working so they bought me a oil heater
Number of reviews per page
20
40