very clean, staff are friendly and very accommodating, excellent location, and very generous with our needs. This is value for money. It’s highly recommended.
I had an excellent stay at the Sheraton Melbourne. From the welcome at check in, to the helpful staff in the reception, concierge, bar and breakfast/restaurant. A special thanks goes out to Sabina at reception.
I got upgraded for free, which is highly appreciated. Maybe it was due to low season / not many guests, but either way a very nice surprise. The room (1315) was spotless, had everything you need (bathrobe, slippers, coffee machine, free water etc) and the bed was very comfortable. The pool and whirlpool was nice, although the water could have been a little bit warmer, especially since the whirpool and the pool share the "same" water.
The Wifi worked great, the breakfast was tasty, and overall the hotel and the bar was fairly priced. The location is excellent with lots of bars, restaurants and public transport close by.
During the middle of my stay, I received an e-mail from Timur, the operations manager, who wanted my feedback on my stay. I told him I was enjoying my stay very much, but that it would be nice to have liquid soap in the bathroom (instead of a soap bar), a toilet brush, and some bath salts or soap/foam for the tub. An hour later I got a knock on my door with bath salts delivered. Excellent service.
After a very long journey from Norway, it was nice to arrive at the comfortable Sheraton Melbourne were everyone made me feel like an appreciated guest.
I would definitely stay here again if I ever return to Melbourne. Thank you!
