The Windsor Hotel by Hoco Hotels Collection

One can control the temperature of the room. This is important. The staff were gracious and helpful.

The only great thing about this hotel is the location and the fact that they did NOT have a 3-night minimum in August. It is, however, most certainly NOT a $500+ per might hotel. While it may have been "renovated" in the past years since we were last there, the quality of said renovations was terrible, from lousy paint job to a really grim floor; and poor room amenities - not real coffee make - just instant coffee, and NO complimentary bottled water - a $4 bottle available at the desk. Night stand was "less than Ikea" quality. And the bed sheets that barely fit over the bed - like queen sized sheets on a ling sized bed. And the small pillow cases on king pillows. That said - the bed was very comfortable, staff polite, complimentary croissant breakfast OK - albeit there were no more cups at 9.00 AM for coffee!

I was dissatisfied with the representations of the rooms provided on Expedia, as the photographs did not accurately reflect the actual accommodations. The room was notably small, with the bed positioned directly beside the entrance door. Additionally, noise from the hallway was easily audible, particularly at night when guests were walking, conversing, or closing doors. Furthermore, the hotel did not offer complimentary bottled water to its guests.

The hotel and room were clean. Staff was very helpful checking in and out. The location is great, very walkable to shops and restaurants.

Most things were fine but dont stay in room 216. WAY too much noise on the floor above. Sounded like it might be some sort of work area for the staff. Otherwise acceptable accomodations.

The hotel was in a great location, close to the main shopping area and restaurants. The property was very clean however a few things were in slight disrepair such as the soap and shampoo dispensers and our door to our room did not close all the way automatically and it was sticking, likely due to the age of the property and the humidity. The staff were very friendly and helpful during our stay. Be sure to book parking straight away when you book your room as there are very few parking spaces available at the hotel. I made this mistake assuming there would be ample parking. We ended up parking about a five minute walk away at the sister property ( The Stratford hotel.) It was a bit of an inconvenience as it was pouring rain on the day we checked out and we had to walk over to the other hotel to get our vehicle. All things considered, we would stay there again and book parking straight away.

Room was smaller than expected. No pic on the wall or any decoration. Barely room to walk. Advertised as classic queen and later showed up on email as cozy queen. Definitely cozy/small! There were silver fish in the bathroom, toilet was wobbly, shower water was rusty when it first came out. I took a picture of the bugs thinking they were cockroaches. Bed - mattress cover was badly stained. The fitted sheet came off while I was sleeping and revealed the stained mattress cover. Very disappointed.

35 rooms and 7 parking spaces. Had to walk to a municipal parking lot which was full. Too bad if you are disabled. Ridiculous. Smallest bathroom ever. Trailer size sink and nowhere to put toiletries. Spilled water on floor from the tiny sink and mopped it up with a face cloth which was filthy after cleaning up the spills on the floor. My husband had to duck down in the shower to even get wet since the shower head was so low. Again ridiculous. Curtains in the room were so sparse the sun blasted into the room since they were not wide enough.Had to use hair clips to keep out the light. Do not recommend. Location good but not worth it. Stay somewhere else.

Charming old building conveniently located. We will return!

The staff were absolutely lovely and very helpful. I had one of the budget rooms and was still trated like royalty. The room was spartan, but beautifully decorated and there was obvious care taken in how the room was laid out. Should I find myself in Stratford again I will certainly stay here again, only I would splurge a little on a larger room next time knowing that it would be well worth it. Excellent job!

Modest but comfortable, nice bed. Overall clean but the bathroom could have used a more detailed clean (under the sink, in the corners). In room coffee was instant, drinkable but not great. Great location, nice staff. A pleasant stay.

Although our suite was bright and spacious, the washroom was totally inadequate. Very cramped and tiny and dated. Should be at least twice the size.

It was a small room with a large upholstered bed frame that stuck out from the mattress causing frequent foot and leg when trying to walk around it. The mattress was not firm or comfortable. Poor reno of bathroom and the location of baseboard heater under the sink and next to the shower did not inspire confidence. Very squeaky door into room. mentioned it and hope the next person has a quieter entry.

Check in was easy and quick at the front desk. The lobby area was very nice. We had a good bed in our room. In contrast the hallways and room were a huge disappointment. The bathroom was not the one in the series of 5 photos for my booking. It was the smallest bathroom that I have ever seen in a hotel. The room and bathroom have been updated with a coat of white paint. The workmanship in our room and bathroom was not professional in appearance. No carpet nor rug at all. Shards of glass on the floor near the footstool. Bedroom curtains that were not large enough for the window. No black out curtain for sleeping. We did not have complete privacy as there was a building adjacent to our window in close proximity. The hallway had two tapestries that were stapled to the wall on the top and left loose to hang. I thought that I had booked a boutique hotel. This booking was a hugh disappointment. On booking I could not get a parking spot and I telephoned the hotel directly and was told to use a parking lot in the city. The day that I arrived the front desk told me that there was parking available. The cost of this very small room and parking rounded up to $285.00. I have stayed in many hotels for personal and work trips. A continental breakfast was not included either. I feel that I have been taken or misled when I look back to the Expedia booking.

Decent hotel at reasonable price. Limited parking

Staff

There was a water issue and the staff advised us not to drink the water but only provided us with bottled water we were required to pay $4 for. Staff said this was because we booked on an external site. No one ever returned my call when I called in advance to pay for the surprise $20 parking fee either.

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Thank you so much! :)

The room was small but it was clean and the staff were friendly. The bathroom was nice with a walk in shower.