Haikou Marriott Hotel

服务专业，酒店设施齐全.

海景不错，但没有直通海边沙滩的隧道，去往海边沙滩最近的门关闭，需要从大堂正门绕行。海边沙滩没有任何设施，没有躺椅，没有遮阳伞，没有维护，没有灯光，可以认为这个沙滩和万豪一点关系都没有。10楼的过道非常热，等电梯十分煎熬。早餐人很多时有两人占了三四张桌子，十分嚣张。

位置近海口新码头，环境清静，床舒适，就是可能因为近海所以房间有少许霉味和湿气，多植物和水所以有蚊，房间有驱蚊液但游泳玩水被咬了，整体来说不错的

刚到时，前台给了我有烟房，之后和总台沟通后，给我升级调整了，之后的房间就很不错，希望以后前台在给房间是问一下住客是否接受有烟房，工作做的周到一些，其他都可以

我们是家庭来渡假的，虽然可能因为疲情影响，酒店很多设施没有开，但是员工的服务非常好，整体体验200分！ 房间都是带阳台朝海的，景色非常好，就是蚊子有点多，黄昏开始就建议不要出阳台了，酒店也有给小朋友提供防蚊带。 我们随行带了三岁半的小朋友，没想到万豪的亲子活动非常丰富，每天都安排得挺满，尤其是周末，做小饼干、pizza,游水、插花、调鸡尾酒等等等等，能参加的我们都尽量参加，因为实在也没什么事做了。。 特别感谢其中曾淑川和杜统的员工，非常亲切，很有爱心，一直把小朋友照顾的非常好，让我们在酒店的体验非常好，在这里特别感谢一下入住万豪期间他们的照顾，非常推荐有小朋友的家庭入住，不要错过酒店安排的亲子活动！

我覺得 你們酒店環境非常好， 設施同服務 我都非常滿意， 但房間 空調不足，

It was rather an unforgettable and disgusting memory that we experienced in Haikou Marriott Hotel. On arrival to the Marriott Haikou Hotel at around 3:00 pm, My wife and I we were served by Allen in the check-in counter. He showed impatience and dislike which might properly due to our poor Putonghua communication. At the later stage of the registration, we were caught by surprise and shock by his very rude act upon his throwing the receipt for paying the deposit onto the bench without saying a word. We were both astonished and scared by his very impolite behaviour. I wonder why a frontline customer service officer would behave in such a rude manner that I have never experienced before. When my wife wanted to enquire him about the arrangement of the shuttle bus service, though we were still staying right in front of him, his eyes kept on looking to the far end to evade from any eye contact with my wife not until the time when my wife asked him if she could ask something. The answer given by him was negative. We were in doubt of the answer which was contrary to what we learned from the internet that fixed shuttle bus service was provided. Luckily, another staff Jeff at the concierge was very helpful and could arrange the shuttle bus service for us. The swimming pools are very amazing to us though the Jacuzzi in the swimming pool was under repair. I hope the reputable brand of Marriott Hotel would not be rotten by some impolite frontline staff.

整體來說滿意，自助餐廳水平一般。

環境優美酒，標準的五星級酒店，服務員非常有禮貌！ 唯獨是酒店的餐飲服務，只有三間餐廳，中一間要預訂先會開，附近沒有餐飲所以只有酒店的餐飲可以使用！ 整體來說，還可以！

由于在株洲万豪的良好经验，带着满怀的期望入住海口万豪，结果惨不忍睹： 1. 晚上9:30 到酒店办理入住，走向万豪会员专柜，执勤的姑娘远远的告诉我， 这里要休息了，到旁边的一般柜台办理... 2. 晚上11:00 到隔天上午 8:00 退房前，竟然没有热水(水温大约只有30 度) 供应。打电话到服务中心，说要派工程人员来房里检查，我说算了，爱人 已经休息。不敢相信这是万豪的水平。 3. 唯一可提的就是，客房阳台看出的海景景观

the variety of food and the quality are very impressive. Warm and helpful staff made me feel at home. Very extraordinary stay in Haikou Mariott

我非常欣賞這裏的服務員，服務態度非常好，非常有禮貌而且非常注意到客人的需要，好親切！這是我從未遇見過的！酒店有很多設備非常吸引我，下一次我一定會在來住。

Good Check-in experience at the counter Very fast and helpful

接客は自ら行っていなかった どちらというとサービス質と価格の差が大きいと思います

凄くゴージャス

Property location in new developed area, next to convention center. Perfect for convention attendees. Very nice hotel but quite a distance away from the center town.

入住体验非常棒，酒店特别豪华，阳台外的海景太美了

생일을 맞이하여 호캉스여행으로 갔고, 과일과 생일케익,쿠키를 선물로 주었음. 대체적으로 친절한편이고, 요청사항에 대응이 빠름. 지금 공사기간이라 포크레인이 24시간 동안 작업을 하여 사실 문을 열어놓는건 너무 시끄러웠지만, 바닷가 근처라 전체적인 전망은 좋았음. 조식이나 저녁뷔폐는 사실 넘 먹을게 없었고, 그래도 비수기라 전체적으로 비용대비 완전 만족스거웠음. 다음달에 호캉스로 또 갈 예정이고, 생일에 혼자 호캉스를 보내기에 아주 괜찬은 호텔! 추천!!!!

가족 여행으로 2일 사용했는데 좋았습니다.

Rooms are well kept, housekeeping is very attentive and provides enough amenities by observing people who stayed in (i have kids) The hotel is beside the convention center phase 2, hence it could be a bit noisy for light sleepers in the morning, even though the soundproofing is quite good (light metal knocking sounds). The plus side is theres lesser people and its much more serene in the hotel, as it is pretty much insulated from any construction sound. Room is big and comfortable to accommodate 4 asian sized adults. They have a reasonably sized adult pool and kids pool which was good. We took up the offer to upgrade our rooms rmb400 for 3 nights to get access to the Exec lounge at L8 and breakfast for 2. Lounge has PCs, can print 15 copies and have snack and biscuits selections. Theres beer and wines too. As its slightly situated at the outskirts, may not be convenient for those who didnt book pre-arranged transportations. It would be more suitable for business travellers