Kempinski Hotel Chongqing

竟然在重庆冬天酒店空调太热不能调整，服务员也没有解决，实在想不通。

整體環境不錯,早餐多樣化.距地鐵工貿站走路約5~10分鐘.

价格的确便宜 五星级酒店我定的两晚不超1000。 但是酒店硬件设施➕服务都不值这个价格。 首先地段：不在闹市区无论去哪里都要要打车20分钟距离 其次硬件：大堂很老旧，香薰味道太重，廉价香水味。一张沙发都没有。只有几个板凳。 房间：房间有两点我是满意的。第一房间很大。第二床很舒服。 不满意：还是老旧引起的。所有LED的灯都年久违修。开关无法正常关闭。几个氛围灯无法关闭。最让我不舒服的是毛巾。看上去可能三年没有换？毛巾都被洗的边都没有了。很薄。而且发黄。所有大大小小毛巾都是这样的。到处都是黄色小广告的名片。我都不敢想象，真的是重庆的五星级酒店？安保措施那么松？能纵容这样的事情发生？酒店门口满地黄色小广告。 酒店大门外全是摆摊的小贩。 真的是大失所望。 这个和一百一晚的小旅馆有本质差别么？ 差评。

我还是第一次在五星级酒店看到有人赤膊在前台办理入住，我很感动这家酒店的门童和前台的亲民，相信这是一家最接地气的凯宾斯基了。

加強 檯服務小姐素貭

乾淨

會住這裡的主要是去隔壁參加展覽 如果去觀光區會有一段距離，但是門口的DiDi很多. 早餐很 local,量多,可以在酒店直接加比較便宜，RMB 60/人.(原本是160～） 床很軟。 雖然離輕軌500米，但還是考慮一下上下坡的問題

交通便利、附近吃飯也很方便，各種不同口味的餐廳都在步行距離之內，員工服務親切，房間內非常乾淨，這麼好的飯店一定要分享給大家，下一次還要入住，而且強烈推薦給親朋好友。

Though ChongQing is not a city with good customer service, I'm still very upset about the experience with this so called 5-star hotel - Kempinski. Reservation: I booked 2 rooms with non-smoking on Expedia, when I got the front desk, they told me it's already arranged with 2 SMOKING rooms, and they didn't receive the NON-SMOKING request. And they refused to change due to national holiday, said it's full with no room left, asked us to get into the room to see if we can stand the smell. It's horrible smell in the room obviously, with false EYELASHES on the SOFA, we claimed to the manager, they managed to change 2 rooms within 10 min. The service recovery for this incident was a plate of fruit, nicely done? Bathing water: Late night we just found the water was not warm enough, it was midnight and we called them to fix it the next day. Second day the water was still not warm, they called someone to check and the man just touch the water by hand, said 'it's warm enough' and left! After calling the manager, someone brought a thermometer to see the water was only 35℃! The standard is 46~51℃ for the water in hotels, and the weather outside was 15℃. They fixed it the 3rd day! Service recovery was a pack of mooncake, in the 2nd day of Mid-Autumn festival, nicely done again huh? Other issues, like the waiter in the lobby is not willing to call a cab for customers, no one was smiling during the service even we said 'Thank you' some times initiatively. I wont choose Kempinski again.

床具舒适，早餐丰富，服务上佳。位置距离市中心不远，周边有完善的各种社区配套服务，足矣。

不错啊~很喜欢这家酒店~整洁，干净，很新

服务很好，很贴心，蛮照顾小宝宝的

前台服務人員態度很差，訂的雙人床卻給了我雙床房，還堅持說我訂的就是雙床房，房間整體不錯，很乾淨，亮點是床很舒適

整體環境不錯，只是床偏軟，睡醒有些腰痠背痛

1.空調跟電視有些狀況，飯店處理效率不錯 2.飯店交通挺方便的，房間在26樓江景被擋住了一些有點可惜 3.健身器材挺齊全的

friendly and helpful staff, easy to take a taxi in front of hotel

重庆凯宾斯基是我入住到目前为止，无论是硬件，软件，交通，舒适程度最佳的酒店，完全秒杀万豪万怡，房间非常宽敞，床品很舒适，空调温度适中，泳池宽敞，并设有蒸汽房和按摩浴池。卫生间设计的非常好，浴缸和淋浴在左右两边，淋浴和马桶在一起，中间有玻璃隔断，互不影响。酒店交通也非常方便，建议做轻轨3号线到工贸站下车即可，3B出口走，穿过会展中心，步行5分钟就能到。房价也非常可爱，去重庆首选凯宾斯基。

作为五星级酒店 行政房的面积略小

第一次开车去不是特别好找。 其它软硬件好不错。

A new hotel in Chongqing but the service needs way to improve.