Waldorf Astoria Xiamen

早餐美味，職員貼心有禮，有機會會再次入住

The most attentive lifeguard (from Yunnan) gave us personal service in and out of the pool. It was a delight having great conversations with him.

服務人員親切

房間是幾次以來最喜歡的房型尤其是木質調的裝修

我是第二次入住，服務人員還是很好，硬件設施開始走下坡了，馬桶發臭有問題，天花板上有污漬，好意換了30層一間比較大的房間給我，結果一進門就霉味很重。後來反應後拿了一台空氣清淨機給我使用。應該是趁我不在房間的時候把室內霉味除掉吧，天真的服務人員拿了空氣清淨機放我房間裡面根本就沒有開啟，直到我回房間後又是霉味很難受！ 本來住在33樓，晚上回酒店到了33樓廊道內，一股剩菜的臭味充滿了廊道，原因是隔壁的旅客竟然把用過的剩菜剩飯餐盒全丟在門外，地上還流了一灘湯汁菜水。很難想像這個級別的酒店客人的水平也有很糟糕的。 馬桶有問題不怪服務人員，因為她沒去坐馬桶臭味是不會出現的，但是馬桶間的天花板一大片污漬都不知道已經出現多久了（我是以為是上一層馬桶的污水造成的）服務人員沒有回報問題。 至於最大的過錯則是飯店的經理，以為拿幾瓶茶水ㄧ瓶紅酒換一間比較大的房間給我，問題就解決了，可是霉味很重的問題，經理根本就沒有事先去房間確認過，因為馬桶的問題換一間霉味的房間給我根本就是在製造更大的問題！ 所以我的結論就是一切都在退步中⋯⋯可惜了廈門華爾道夫

Friendly and helpful staff. Excellent service!

👍

One of the most luxury hotels in Xiamen. We thoroughly enjoyed our stay! Highly recommended!

It was a great stay for our family. Room is spacious clean and quiet. Staff member was friendly and professional. Local restaurants are in walking distance.

Very good

Great vibe and atmosphere for the brand. Staff members are super friendly and helpful. The nice female staff at the check in desk helped to resolve an unexpected issue with my Expedia booking at no time. (I forgot to ask her name, but we checked in on the afternoon of Dec 07). The room deco is great. You can tell the effort of the designer to fit everything together perfectly for a warm and smooth vibe. The hotel itself gives a classic and luxury atmosphere as soon as you step in. Everything else from breakfast to facility also live up to the brand’s reputation. We would definitely go back again in the future.

Great Property!

tres bien

staying here is comfortable so I extend my stay

Freaking amazing hotel. Out of the world experience. Service was top notch from a tall hot butler welcoming us at the door and helping with bags, to the ever friendly receptionists, to amazing house keeping staff who kept our rooms clean every day, to breakfast room staff… everything was perfect! This stay is nothing short of amazing and every staff went above and beyond in all areas. The rooms were another level.. clean, tastefully furnished and thoughtfully replenished day by day… they took care of my family, including my aged grandma, so well the entire stay. No request is ever too much or too hard. It will definitely be my top choice hotel for future stays and I can’t recommend it enough

Tr

Breakfast is very good and lots of options to choose.

Wonderful

Service was extremely good, food was amazing, and the hotel was beautiful

The staff are very friendly and professional, helpful. The room service lady is amazing…