DoubleTree by Hilton London Elstree

Perfect

A Heartfelt Thank You to DoubleTree by Hilton, Borehamwood. We recently celebrated our wedding anniversary with a stay at DoubleTree by Hilton Borehamwood, and the experience was nothing short of exceptional. From the moment we booked, the team went above and beyond to make us feel welcome. Their thoughtful gestures—even before we arrived—set the tone for a truly special visit. The restaurant staff were outstanding: warm, attentive, and genuinely kind. The complimentary breakfast and beautifully presented touches made us feel celebrated and cared for. It wasn’t just a stay—it was a memory we’ll treasure. Thank you to everyone who helped make our anniversary so meaningful. We’ll absolutely be returning.

It was such a beautiful stay. Only downfall was no aircon working in the hotel. But the staff and hotel itself is incredible. Gave free warm cookies and water on arrival. Would come back for sure

Great hotel, good location, clean, quiet, air con was great and breakfast was perfect

Good overall

Staff were very polite, friendly and helpful especially when we travelled with two little boys. They made our stay really one to remember.

Our room wasn’t ready on arrival and it seemed we were in a queue waiting for rooms to be ready. We was offered a free drink at the bar but then ended up buying another to waste time. After about an hour of waiting we got to our room which was clean and cool. Breakfast was good

Great base for our night out at Wembley stadium. Staff were super friendly and some great little touches like the warm cookies for us all and the bottled water. Would definitely use this hotel again.

Good hotel in a great area.

The hotel needs air con

Air conditioner not working

Quiet, comfortable and clean and well located. I enjoyed my stay and would choose this hotel again. Friendly and helpful stuff.

This has to be the worst nights sleep ever as it was hot and the AC does not work and we have to rely on a fan in the room. The top floor where we were was simply awful

Großes Hotel mit kleiner Rezeption. Kein Vergleich zu einem Double Tree in den USA oder Deutschland! Das Zimmer war angemessen, ordentlich und sauber. Der Blick war zwar verbaut aber auch nicht notwendig, da das Hotel direkt neben der Autobahn liegt. Das Telefon funktionierte nicht, es wurde auch nicht in 3 Tagen repariert! Das Zimmer hatte keine Lüftung und keine Klimaanlage (es waren 30°C), auf Nachfrage gab es einen kleinen Ventilator. Die Fenster konnten nur ein Spalt weit geöffnet werden. Das Bad war in Ordnung, es fehlte nur an ausreichend Handtuchhaltern/Haken. In der Lobby gab es eine Klimaanlage, weshalb wir uns nur dort Wohl fühlten, um die Temperaturen angemessen auszuhalten. Das Personal hat unser Geschirr von der Bestellung an der Bar stundenlang stehen lassen. Als wir unterwegs waren und wieder kamen, stand es immer noch da nach 6 Std.! Als wir erneut etwas bestellten, wurde es mitgenommen! Die Toiletten in der Lobby waren sauber und in Ordnung. Die Anfrage das Zimmer wechseln zu können, wurde aufgrund von ausgebuchten Zimmern abgewiesen. Der Parkplatz ist großzügig und kostet nicht viel. Der Check-In und Check-Out waren schnell, das Personal an der Rezeption immer bemüht. Die Cookies waren ein Highlight...wie immer! Ansonsten war der Aufenthalt eher traurig.

Air con was not working in the room. Heat was unbearable despite fans being provided. Didn’t get any sleep. Was told air con does not work in any room. Can’t image what it would be like during any sort of heatwave.

Even though there is air con units in the rooms, they don’t work. It was so hot. And open the window and it’s like being on the hard shoulder of the motorway

Property needs some major maintenance

Air conditioning not working, wifi so poor could not work on my lap top. Staff friendly and food ok

Best hotel I have stayed in for a long while. Customer service was 10/10 Food Wes excellent, Dinner and Break fast The Best Nachos I have ever had Good value for money . Good location For Wembley Stadium.

I found the hotel to have a very new looking and modern decor. The room was very comfortable. My dinner was tasty and enjoyable. The morning coffee was nice however, the cooked items were over cooked- some were burnt infact. Saddly the hash browns were burnt and inedible... a real shame. The pastrys and fruits were fine and typical for this type of hotel chain. Over all, yes I will stay again and recommend this hotel.