DoubleTree by Hilton London Kingston Upon Thames

Location is good.

everything is good and comfortable except for the lift, which could not be operated by the room key card. Instead, the hotel staff needs to use their card to operate one of the lifts.

Good

Nice location, great facility and services. Also near to the railway station and main street.

房间尺寸还可以，前台服务态度不好……

Comfortable overall. Forget to refill tea and coffee tray frequently.

Close to river, rail station and shopping malls, good location

convenient area and nice room

是間全新酒店，以壹仟多元一晚是貴一點因房間太細但職員很有禮貌。附近有火車及巴士去倫敦及机場，非常方便。

It's a nice hotel the crew reacted my request very quickly

Nice and neat hotel. Good value for money! Not many restaurant nearby.

The staff is very helpful and the room is big enough for us (2 adults and 3 teenagers and 1 dog). Definitely will recommend to friends. The only thing is no parking. Need to park nearby carpart and walk to the hotel.

There was extensive renovation performed at this hotel that we were never notified about the rooms were substandard as far as the condition of the carpet the smell the room smelled like mold the lighting and a journal there’s no service available the facility such as help with logic luggage, etc.

Room was spacious and nice. Construction outside meant no sign where hotel was. Parking was not correct as per hotel listing. Ramp in wheelchair inaccessible.

Booked this DoubleTree by Hilton based on Expedia’s listing, which falsely claimed onsite parking. There was none. When I showed staff the listing, they got defensive and refused to acknowledge the issue—no apology, no help. The room had no soap for hand-washing, which is basic hygiene. We had to call down just to get one. Water bottles were left outside room doors, which felt careless and potentially unsafe. To top it off, the building was covered in scaffolding, and planned works began daily from 8:00–8:30am. Our window front was completely obstructed, and privacy was compromised. Overall, a frustrating stay with poor service and misleading information. Definitely not what you'd expect from a Hilton-branded hotel.

Property is good. Exterior construction caused some temporary inconvenience.

Lovely hotel, staff were fab.

Property was close to the town centre but still nice and private. Close to the walks along the river good location

When I booked there was no indication in the building work the hotel was under going. It was covered in scaffolding and so was our window. Luckily we stayed over weekend so no builders. The hotel was clean and tidy. We did not eat in restaurant. Convenient location for train station. Only odd thing, is the bathroom light only came on if you turned on all room lights. So at night it was bathroom in pitch dark or waking up your partner by turning on bedroom lights! I queried it with reception but apparently it's meant to be like that! Overall a nice stay and would stay again (sleep mask required).

Woken up at 9am by loud drilling, not impressed. I was emailed a day before our trip that maintenance to the outside of the building was occurring. Too last minute for us to go elsewhere as we wanted a very good sleep until check out.