Kingscliff, BW Signature Collection

Tea and coffee is only warm for breakfast despite asking for hot said it was the hottest they could make it. Reception on the tv is not great or the WiFi Staff are very nice.

The tv did not work, the shower was not hot enough and why dont toilets have a a brush. Apart from that it was adequate for the price

Room was clean but very warm. Fire alarm smoke head flashing over bed not ideal.

Stay was okay but bed extremely hard had back pain after day two also spiderwebs on ceiling, but did love shower was very nice and very pricey on drinks

Very friendly and helpful reception staff

Comfortable room, good restaurant, nice location.

Room was not cleaned On arrival, toilet,towels dirty and no soap or shower gel even asking on several occasions. TV didn’t work and manager didn’t even have time to talk to me in regards to mistake I made on booking a future stay. Very disappointed and would not recommend. I will be putting in a complaint to hotels.com and the hotel at a higher level

I stayed with my daughter, I felt like I wasn’t treated well on check in, I listened to the interaction for the couple before me, they were offered a dinner reservation etc I was not, I was also questioned when typing in my registration with my suitcase in hand, again this didn’t happen for the couple before.

Issue with a room we discovered in the morning when it was too late. I did complain at checkout as waiting for call from the manager. Stain on pillow, unable to control room temperature, poor shower pressure, my husband found the bed and pillows hard and uncomfortable.

Clean room. Staff were attentive and polite. Room as too hot - conserve energy!

Enjoyable 3 day break

Nice hotel in a quiet area. Nice walks along the promenade .

Good efficient check in. Room clean and well presented. Good bed, coffee and tea supplied, clean bathroom.

Lovely stay. Only concern was the slowness of staff to clear tables in the bar area and dining room. Would walk past your table empty handed and not pick anything up.

Lovely clean room with Superking bed, good size ensuite and sea view. Good quality TV but no On demand channels which are usually standard in these type of hotels now. Breakfast was generally good apart from the cheap, tasteless bread. Dinner in the hotel was of a high standard. Overall a lovely stay and we would return here.....

Always a pleasure to stay at the kingscliff very comfortable beds staff very friendly and right on the sea front

The hotel was close to where I needed to be with easy parking. Check in was not good - no one was in the reception desk and they didn’t arrive until at least

We stayed for a wedding close by. My wife and I and a friend and his partner. The hotel is actually nice but the rooms weren’t great at all. To start off with I had emailed a few times about if it’s possible to check in early due to a wedding starting at 1. I was advised to call in the morning as guests check out at 11, so they’ll need to know on the day if it’s possible, which is more than fair. I was driving up so a friend called at 11. They advised the same thing to just turn up and hopefully there’s a room. We arrived at 12:30 and was told it’s £10 per room per hour if we wanted to check in early. The issue was there was enough chances for them to mention the extra fee. If we had known, we probably would have just gone straight to the wedding venue. The second issue was our room (room 3 in case anyone visits). Was very grotty in the bathroom, with a yellow stain by the shower, and what looked like mould in the corners. The tv didn’t work, had a half broken picture with a constant whining sound. The service whilst some was very upbeat and friendly, just lacked some professionalism. We stayed for breakfast the next morning and was just left waiting at every opportunity. Got menus and they didn’t come back for ages, ordered drinks and food and waited a long time for some orange juice. Then the food took what felt like a long time. And as you can guess the same with the bill. Would we stay again, I highly doubt it.

Very friendly staff and the location was perfect for the beach. Room was quite nice.

We were looking forward to this short break But this was the first and last visit , seaview room ok and clean , but pub hotel let down by staff with no customer service skills and very rude even , check in was quick with no smile or chat and most bar staff very rude . Left hotel in morning and passed about 5 members of staff not one spoke even when we left our key. I suggest you get a Manager to oversee a busy pub with rooms . Parking ok and beach nice