Riverside 飯店

Had a 2 night stay at the hotel in an Executive suite. The reception staff were very warm and welcoming & helpful. It was a business stay on a Friday and Saturday. Parking was good directly outside. Spacious room, very clean and tidy- the bed was absolutely huge and so comfortable it was very luxurious to sleep in after a hard days work. There was a beautiful wedding on at the hotel and looked so beautiful and glamorous, it was lovely to see. Very much enjoyed the stay & would definitely stay again. Many thanks Sarah Happy Days Designer Jewellery www.happydaysjewellery.co.uk

Excellent hotel very clean and staff were very helpful 👍

Staff have been cut to a minimum so often had to wait at reception for ages. The receptionist also seemed to be running the bar! The room was a great size (executive room) bit things were falling apart or not working. Tried a meal on Friday night but the (microwaved) fish and chips was uncooked inside. Got a refund and left. Plenty of potential but needs refurbishing and more staff. Also confusing: is this Ramada or Riverside?

Very helpful staff. Very conveniently located Lovely big rooms

One night stay after Farmfest much needed air con room clean shower worked all good

Nice stay for our contractors

A nice hotel with helpful & polite staff. Easy to find & seemed to be plentiful parking available. The evening meal and breakfast were both excellent and served to a high standard.

Lovely hotel can’t complain about anything really apart from maybe put hairdryers in room but room was nice and clean. Nice food, not very busy so can’t comment on how it fairs when busy but staff bent over backwards and very friendly so I would say they would most likely be the same if busy. Would stay again if in the area.

Attentive staff..good value for money..huge room. Comfy bed..good bathroom and amenities

Clean room, very friendly and helpful staff, easy parking. No significant issues encountered.

Friendly, helpful staff. Common areas and bar were fine. The room was clean but the bed was awful.

Very friendly and helpful welcome, despite arriving late into the evening. Lots of parking, room all good, as was breakfast. A good value stay

Reception looks modern and clean. And the staff both checking in and out were friendly and welcoming. The room however was dated and the bathroom needs work due to cracked grouting, mould in the shower and just generally tired looking. The bed was very springy but we appreciate they added an extra for my child for the booking.

In the prossess of referbishment

Firstly they tried to charge me an extra £57 for my room. Until I pointed out that we had a receipt proving i had already paid in full. Secondly neither restaurant was open, so despite the website information, no evening meal was available. Thirdly there was no cooked breakfast, only continental. The room was OK, but strange rumbling and drilling noises from somewhere in the building kept me awake. Honestly it would be better if you closed totally for refurbishments, which i assume was going on from all the bits and bobs lying on the flat roof outside my room.

I was not expecting a luxury hotel, so I wasn't disappointed. The room was a very good size and the hotel was a little shabby, but appeared to be clean. It is dated and there are no frills, which wasn't a problem for me. All I wanted was a clean room, a comfortable bed and a working shower - all of which I got. The curtains were coming away from the rail and there was nowhere to hang the towel in the bathroom, but I can live with that. The heating is delivered via a fan on the wall, which was noisy and not particularly effective. What really let it down was that the walls are very thin and it was therefore extremely noisy. There was a little noise from the traffic and some of the other guests and the people next door didn't appear to go to sleep at all. I could hear them laughing and talking most of the night. Their TV was on all night and I could still hear it at 6:30am. Not really the hotel's fault, but they also made frequent trips to the fire escape for a smoke. An alarm went off briefly on two occasions, the last time around 10pm. All in all, I didn't get much sleep - which was what I was there for. I wouldn't stay there again, given the choice.

Parking and check in were easy. We had to request a hair dryer and when that finally arrived we had noticed there was no tv remote control. So had to ask for that as well. The curtains were broken and hanging off the track in several places. The pipes made a squealing noise when the shower was turned on. Also the duvet was stained with red/brown spots (I believe it was laundered), I would expect housekeeping to notice this and discard the bedding with stains. The staff were very friendly and only charged me for two continental breakfasts as my 2 children didn’t eat much. That was very kind.

Yes

Parking didn't feel secure; mine was the only car there on arrival and the whole place felt like it was closed. Luckily there was a receptionist who was polite enough. Bar was closed for the duration. No TV remote in the room, but they did provide when asked. Had to borrow a (leaky) iron from front desk but no board provided

The hotel looks as if it was built in the 1970s/80s and the bathroom looked a little tired BUT the room was clean with a large bed with spotless bed linen and towels. Close to a main road - didn't bother me. I closed the window and slept well. Heating/air con worked well. The bar was closed - they looked like they were running the hotel with only 4 staff BUT the staff attention, cheerfulness and willingness to help was exemplary. Free parking - and plenty of it was much appreciated. Close to the National Agric. Centre. Very good value. Not the most luxe hotel in the world but because of its location, free parking and the sheer welcome of the staff I would happily stay there again.