拉什頓霍爾 SPA 飯店

Lovely grounds, greeted by great staff, complimentary upgrade to state room for anno

Yes it was

The room was lovely - softer pillows would be even better. The room was very smart only thing needed a quick paint of skirting at entrance and it would be perfect. The spa was fabulous and Rebecca who looked after me was amazing The reception were okay but no one sad enjoy your stay and afterwards how was your stay - Remedied very easily rem

room was very comfortable and clean, staff were excellent, food incredible as well as service in restaurant. 5 start stay in a beautiful building

Couldn't fault this hotel at all. From the beautiful grounds, the grandeur of the building, the impeccable customer service, the delicious food, the spacious, elegant room, the clean, luxurious spa. The drinks were a tad on the pricey side, but the mid week room price including spa access was excellent value for money. Would come here again in heartbeat.

Room was excellent, staff were very friendly and welcoming - nothing was too much trouble. The Spa is also very good.

I have stayed at hundreds of hotels and this is by far the best, helpful, friendly and professional staff, room spotless as expected. The facilities were also very nice, the spa and restaurant were exceptional. But the biggest thing is the historic building itself, what a place, will !00% be returning when we need a country escape!

Didn’t eat breakfast

Breakfast was lovely. Was very disappointed the pool was freezing so I didn’t get in which was disappointing I looked on reviews it said heated pool other people did make comments how cold it was . The bed was wide but very short my partners feet were over the bed all night

Clean, friendly staff, very helpful

It was a lovely room although the floor hadn’t been hoovered in our room (Lustre). Otherwise very comfortable stay. I really fancied the smoked haddock for breakfast but the fish hadn’t arrived which was a downer. All the staff were very friendly.

We had a mixed experience during our stay. The staff, Macey and Yannis were excellent with their customer service. Macey took her own time to give us a guided tour of the amazing wine cellar, which was very impressive. And Yannis dealt with various food requests during our dinner, which was much appreciated. Unfortunately, there were many other aspects of the customer service which did not seem to match the 4 red star rating;- Emailed to book dinner before arrival and got an afternoon tea confirmation. Phoned 4 times, no one answered the phone You emailed us saying you need to pay on arrival, but already prepaid. Told we may not be able to use the spa if too busy, as members and day spa guests take priority before hotel guests. Most of the houseplants are in very poor condition Very dirty net curtains in the main hall. Carpets stained No flowers, candles or lamps on the dining tables, even though a 2/3 rosette restaurant? Breakfast was poorly presented, and especially the scrambled eggs, almost inedible! No red fruits/berries. Asked for payment every time we ordered anything, even though we had paid a £400 deposit! A simple lunch salad next to the spa took 50 minutes to arrive. A  great shame because it’s a magnificent historical building, so very atmospheric. And there were plenty of well-dressed staff.

Lovely hotel in a great setting, loved the toiletries! hotel room was very nice just a bit warm overnight for us. Special shout out for Ashley who stayed after his shift ended to try and get the TV working! Met for a family lunch and the food was excellent, thankyou

Outstanding hotel , from professional and friendly reception staff, to the wonderful relaxing time in the spa, to our stunning room. The room was spacious, beautifully decorated and the bed was super comfortable. The bath tub even had its own tv on the wall to watch. The hotel was decorated for Christmas, loved it

All good, thank you!

Staff was very friendly abd helpful and the rooms are so nice, overall great stay and would definitely stay again!

Room was good, Was put in an accessible room so was slightly smaller than usual superior. The spa and pool were closed during the stay which I wasn't informed about so that was a bit of a gripe. Other than that fine, but a bit more comms would've been nice

Excellent in every way

Wonderful short stay staff at the hotel were very nice and accommodating.

The staff at Rushton are always excellent and professional especially Wei, she is exceptional, unfortunately though, the same cannot be said for the current quality of the food! The venue is without doubt a fantastic place to visit and we have always looked forward to eating here, but on this visit, we were extremely disappointed with the quality. On the 1st night we ate in the brasserie and the mains were poor, my wife chose fish and double cooked chips but the chips were probably at best some type of frozen ones and definitely not double cooked, in fact some of them were quite cold. I chose the house burger and the bacon that came with it was also not properly cooked. It was very fatty and bland and the brioche bun was not fresh either. The next morning at breakfast we were very upset to see that it was self service and not as we have always been used to, freshly cooked, that said though, the food was good quality (apart from the undercooked bacon...again!). On our 2nd night we were eating in the Tresham restaurant and that in itself was quite bizarre as we were the only people dining in the room. The food was a sampling menu and at least 3 of the dishes were cold and we were not told that the cost was £105 each and not the £70 we saw advertised on the website. We did get a room upgrade on arrival and a discount on night 1's food, but after that, it went downhill. Sorry Rushton but you need to look at the kitchen and fix it before it becomes completely broken.