Sanderson London, a Morgans Originals hotel

great location, great team, great service.

地理位置优越，价格也OK，很棒的酒店，环境好服务佳

Very tired property. Noisy air con, tv kept switching off, woken at 8am by housekeeping cleaning room next door but sounded like they were smashing it to pieces. Poor breakfast, undercooked and tasteless.

Great location, friendly staff, all in all a good choice

Very good hotel no fuss

great location and staff. Curtain and bathroom arrangement not so great.

The Sanderson is in many ways a great hotel, but the rooms are in a poor state of maintenence. The handheld shower fixture was so badly chipped that one of the of sharp edges resulted in cuts to 2 fingers, lots of blood, and a trip to the hospital. Dangerous!

Nice hotel. A little worn around the edges. The room was comfortable with nice design elements but a little impractical. The lack of door on the bathroom was interesting and the bathroom lacked basic supplies (cotton buds, shower cap etc.) that you'd expect for a 5* property. That said the hotel staff were very accommodating and friendly, including organising a nice birthday surprise for my partner.

excellent room. air conditioning works great. breakfast is amazing and includes hot and continental. we enjoyed our stay.

Very good location, room sizes are good and very neat. Staff was very helpful.

Central Location

Greta in the centre of Fitzrovia close to be able to explore all of central London

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Clean, sound proofed, great reception staff. Room service is available. Great location!

Disappointing Service Undermines a relatively nice property. I had high expectations given its reputation and pricing. On the positive side, the location is excellent, the room was spacious, and the modern aesthetic is appealing. However, the experience was consistently let down by service issues. Roughly 50% of interactions with staff were negative in some way, usually ending with an apology from management. These weren’t isolated incidents, but part of a clear pattern suggesting a lack of proper training or oversight. While apologies came frequently, they felt like a substitute for the meaningful investment needed to improve the guest experience. At no point during my stay did the service meet 5-star standards. Key issues included: • Initial room change required due to cleanliness issues, continued during stay until management intervention • TV Remote control randomly missing from the room • Faulty window blinds requiring engineer visit • Breakfast incident where I was incorrectly profiled as someone who might leave without paying, despite having signed the check was challenged whilst eating(!), signed check at my table ... challenged for payment/signature again on exit and challenged a third time on the way to the elevator with the caveat statement that "we've had many people leave without paying (!) The pattern of errors and missteps left a lasting impression, I can't imagine how the Sanderson merits a 5-star rating.

I had a truly wonderful stay at [Hotel Name]. From the moment I arrived, the staff made me feel welcome and well taken care of. Everyone was incredibly friendly, professional, and always ready to assist with a smile. The room was clean, comfortable, The location was perfect, and the facilities were excellent — whether it was the restaurant, the concierge, or housekeeping, the service was consistently top-notch. A special thanks to the staff specially (ALI) for going above and beyond to ensure my stay was smooth and enjoyable.

I like the options for the breakfast included

The staff and service at the Sanderson are superb as always

Great location and customer service

Loved the customer service at the Sanderson! Staff are all very sweet and helpful. They have wonderful amenities and things to do at the hotel. The decor is stunning.