瓦倫之家

Not a cheap hotel A wedding venue where guests are an afterthought No lift Dirty mattress cover blood spots and hairs Brown stain on towel Chair full of dust and crumbs Room telephone did not work had to call on my mobile to get a drink The area is nice the building historic let down by poor hygiene and chaotic staff Asked for a 100 pound deposit on a prepaid booking as soon as saw I was foreign Reminded me of faulty towers Will not stay again

Beautiful hotel built in 1881, and updated tastefully. Superior deluxe room was spectacular. Would recommend to all and definitely stay again. Gives an authentic English feel to staying near London. Bus stop just a few blocks away made it convenient to use transportation. Can use all buses and get to train station via the bus.

Lovely property in a great setting and very convenient for our trip. Lovely staff.

Great location Disabled friendly Good parking Lovely breakfast

We enjoyed the Warren House for a wedding and thoroughly enjoyed our stay. The staff were very accommodating and friendly. The rooms were comfortable and cute; very homey place. I recommend having morning tea in the garden!

I'm a regular guest at this hotel. Always happy with my stay here.

Beautiful historic hotel, a little out of the way but worth the commute trouble. Staff was excellent. Room was spacious and plenty of amenities. The downstairs restaurant had a stellar full English too

Pleasant staff on arrival. Lovely room, large bed and shower, slept like baby. Pool also good. Bar drinks not over priced either. Would definitely book again.

Excellent value for money. Lovely, spacious rooms and excellent food. Beautiful building. Very relaxing stay!

*

Offered an ‘upgrade’ to an old dirty run down ‘apartment’. Moved to a better family room but woken up pre 6am with bins being moved, bottles tipped into them. Maybe 30 mins of noise. Not restful

Not so good!

Excellent bus transport to the city. 5 minutes walk to Richmond park. Extensive lovely grounds. Excellent parking. Very helpful amiable, understanding staff. Good food

It was a lovely birthday present from my husband and the Warren house hotel did not disappoint. The staff were helpful and friendly. They even put a slice of birthday cake in the room for me. Stunning location and grounds. Bed was comfortable and shower was hot and refreshing. Thank you to all the staff and we will be back again

Beautiful location, amazing and attentive staff who go out of their way to make your stay enjoyable. Improvements being made to outdated pool area.

The service was really good! The room was a bit out dated however the team was nice whenever we requested something. However the only issue would be that the swimming pool was extremely cold and would not recommend for children. Other than that the Gym was decent as well as the food (breakfast buffet).

Lovely building and grounds, but needs a bit of a spruce up. Location great for Richmond park, but not for anything else. Tried to use the swimming pool but it was so cold we got straight out again. Overall it was a good stay, but we won’t be back.

The staff were excellent, so polite and courteous. I hadn't checked before booking about a lift and it was difficult for my 91year old mother to walk up and down the many stairs. We had dinner in the hotel dining room which was very poor, however, we had the meals deducted which was a decent gesture. Breakfast was good, however, we had to choose how we wanted our eggs then go to the buffet to add bacon, tomatoes etc which we found very strange having never experienced this before.

Prachtig landhuis, rustige locatie, maar met openbaar vervoer op loopafstand

Nous avons eu un accueil parfait avec du personnel au petit soin. Néanmoins quelques détails propreté sont à noter : - Poussière autour de la cafetière et bouilloire mis à disposition, - Traces de gras sur les portes des placards, - Traces d'éclaboussures sur la porte de la salle de douche, - Douche qui fuit, joins du bas sales, - Lavabo qui se bouche. Nous étions dans la chambre triple numéro 40. Dans le parc nous avons aperçu beaucoup de déchets ( emballages, bouteilles vides,...) Cela est dommage car l'hôtel est très agréable. Le parc est joli. L'espace sport est bien pensé. Le personnel est disponible. Les chambres sont confortables, la literie est est de bonne qualité. Un plus sur les couettes et oreillers en plumes. On adore. Le linge de lit est en coton, c'est top. J'espère revenir dans cet hôtel et y voir une jolie évolution sur les points négatifs signalés.