Mercure Resort Sanur

環境讓我有家的感覺服務人員很親切

服務人員很親切又和善 我們一定會再去

非常優秀的飯店。地點超級讚。LOBBY服務也OK~推薦入住!!

酒店有些舊，但仍可接受。環境略為離開旺區，對出海灘非常美麗。

We stayed for only one night and checked in around midnight. We were allocated a room which was already occupied by a couple of guests. When we used the room card to enter the room, the two guests were already on bed and the lady screamed. It was a shock to us all. A terrible mistake that the reception has made. The other room given to us had a serious drainage issue for shower. The washing and cleaning should be done daily and should have been noticed by workers. Therefore not only an isolated problem but likely a problem with staff could care less attutide. I must however say that it is not the typical mercure experience that I had.

信价比很好。酒店的环境非常好，适合度假，酒店后面的沙滩人很少，非常美，可以snorkeling, 海草有点多，但是海草附近有些各种各样的小鱼和别的生物，还有没有毒的普通海蛇。酒店1.5公里内，好像有个潜水地点，叫Dog's Point, 水深大概6-7米，有大片的珊瑚，还有各种鱼类，底下被铺了十块路，就像个水底小花园。非常美

Trevligt hotell med närhet till strand och dess promenadstråk. Dock ett stort minus till stela hårda kuddar..och uselt wifi, fungerade bara nattetid.

Delayed checkin, but provided free massage. Overall very nice.

Very nice hotel and staff! Easy to walk around and beautiful beackwalk right outside🙏

The cleanliness of the hotel Ngurah our cleaner was excellent and made sure we were happy with the room. We were lucky enough to be upgraded and the bed was very comfortable.

Good breakfast, good swimming pools, good access to the beach. But the hotel is old and needs some TLC. It's time for them to replace those old towels.

Excellent resort to stay near the beach. Morning buffet was great with open air views of the beach. WiFi and tables available under trees on the beach. 24hr kitchen for room service - which is great for jet lagged arrivals. No Bali belly, so the food was safely prepared - including a wide variety of fresh cut fruit. In the room, I saw a few bugs (centipede, roach variety); nevertheless everything was very clean. it’s a tropical island with favorable conditions for them to survive; and having lived in hot and humid environments, I assume it’s likely an ongoing battle no matter how clean a place may be. The grounds are gorgeous with lots of greenery and trees along the paths from the lobby, villa rooms, pools, restaurant and beach. The beach has a paved walkway that allows easy access for people, child strollers/ prams, and bicycles to find various restaurants, resorts and shopping. The Genius cafe is on the beach next to the Mercure. I would easily stay here again.

It was clean and the staff are very friendly

Amazing staff and service. Great attitude and very helpful. Direct beach access, convenience location. It is an older property, so of course it already shown some wear and tear but overall it is great place (and value) to stay in the sanur area.

Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong. Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!

Rooms ok but need a little updating. Towels need replacing very grey looking. Food needs more different choices for breakfast always the same gets boring. Example different sort of danish chocolate apricot custard jam. Different juices.

Great location away from the more popular tourist areas, not crowded, quiet, beach not packed allowing for more space. Seemed to be more family friendly and more of a mature crowd. Great walkway along the length of the coast ideal for walks and bike rides. Large modern and impressive shopping centre. All cafes and restaurants visited had great service, quality meals and extremely reasonable prices. The MECURE resort was clean, staff helpful and friendly, older than some of the other resorts but also cheaper. I would most definitely stay there again. Highly recommended

We did arrive early as our flight was changed. Thankful that we could leave our bags and come back at check in time. Unfortunately room wasn't ready, should be 10-15 mins. Checked back 15mins later and told another 15... Again wasn't ready so went to a local Warung to get a drink as it was oppressively hot,mid 30and extremely humid,we came from Perth and was raining and 10 degrees. Arrived back at 3:30 and still had to wait another few minutes....they had to ring and check. Apart from the check in and no TV for a cpl days,which I only found out was fixed by accident,overall everything else was pretty good. The surrounding gardens are very green and well maintained and pleasant to walk through. Pool is large and a great temperature,not cold like most others. The breakfast selection was a highlight with so many options to choose,pancakes/waffle section and egg bar became a favourite, even got a free neck massage one day. I highly commend all the staff here,always greeting me no matter what time of day and always with a huge happy smile and I do meen every single person from the security & front desk & cleaners & gardens & maintenance & restaurant bar and pool staff , thankyou you make staying there a highlight...

Was a good location to beach walk. Breakfast was good and enough variety for me. Coffee was good. Easy walk to warungs on beach. We had Executive room but was a little dated. Bed was comfortable. Shower had good pressure. Would stay again

Beautiful hotel in amazing garden setting. Room was quite roomy, although a bit outdated it was very comfy, clean & had great air conditioning. The area was quiet, a great place for peace & relaxation. The beach front was fantastic and the 6 km bike / walking path along the beach leading all the way to the new Icon shopping centre was amazing, with lots of places to eat & drink and little shops along the way. The buffet breakfast catered to all tastes & was substantial. I would definitely stay here again.