Grand Hotel Fleming by OMNIA hotels

住一次不想在住第二次

什么都要收费，往往客人晚退房几分钟不是问题，但是她没有任何通知以及电话催问告知，直接扣款30欧，实在让人无法接受，包括无线网收费问题，我前一晚买WIFI时以及缴费，早上打了一张单子给我，说还要再付费一遍，简直不可理喻。我对这家酒店原本住宿方面没有大的意见，但是退房时的这种服务态度让我感到恶心，再也不会来这家酒店以及推荐任何人来这家酒店。我从来不给差评，这是第一次！

. Terrible experience. The room was dirty, cramped, and extremely uncomfortable. It was located right next to the staff laundry area, making it noisy and completely unsuitable for guests. It felt like one of those cheap solutions used to maximise occupancy and profit rather than provide a quality guest experience. A professional General Manager should never allocate a room like this. The room was so small, with an uncomfortable bathroom, that it would be better suited as a storage room than a guest room. There is simply no excuse for such a poor experience. It should not matter whether a guest is staying for one night or a week, whether they are well dressed or arrive after a long journey. Every customer deserves to feel valued, respected, and proud of choosing your hotel. What made this even more disappointing was the overall lack of hospitality standards. From reception to housekeeping and food & beverage, the level of service was well below average. I have worked in hospitality for over 22 years, currently oversee 20 venues in Australia, and have been both a business owner and operator. I rarely write negative reviews because I understand the challenges of this industry. However, I genuinely do not want another traveller—whether travelling alone or with family—to go through such an embarrassing and disappointing experience.

For me it’s the perfect location. However it’s a wee bit far out of the centre of city. Ideal for the stadio olimpico I keep returning to this hotel. The breakfast is awesome. Parking is difficult to book early

Ottimo Hotel.

I have stayed here numerous times over a 10 year period. The fact that I keep going back is testament to it. It can get busy at times…. Probably due to its location and proximity to the Stadio olímpico Breakfast is well worth it. The selection should be eneough to satisfy everybody Parking can be very difficult!!!. Especially during work hours

.

Son derece güzel temiz bir oteldi herkese tavsiye ederim

Was very good, personal were good

All good

Personale della reception scortese e arrogante. Molto rumoroso.

Non abbiamo usufruito della colazione

Staff was very helpful. Room was large and clean. Bed was very comfortable. Restaurant on property, providing very nice breakfast options. Close to shops, and restaurants.

A fuir !!!! Pas de climatisation alors que marquer dessus, impossible d arreter le chauffage, on crevaitde chaud !!! la reception a envoyer une personne qui n a pas regler le probleme, le lendemain on ns propose un surclassement payant a 80e, on se fout de nous !! j avais demander un lit double 1 mois avant et confirmer par marco mais rien lit simple dur bref, a part la personne vous acceuillant au petit dejeuner et une autre personne le reste ne sers a rien, hotel tres eloigner du centre et mal desservi. J aurai pu me faire rembourser je serais parti avant et ny serais jamais allez. Photo du petit dejeuner sont trompeuse. Pour le reste j ai pas tester car je n y aller que pour dormir, l hotel ne donne pas du tout envie d y rester, rajoutez un peu d argent y a beaucoup beaucoup mieux je n y remettrais jamais les pieds. Je suis pas du genre a me plaindre mais pour le coup n y allez pas vois avez 98% de chance d etre tres decu.

Hotel etwas in die Jahre gekommen, Frühstück zweckmässig hoteleigene Parkplätze direkt hinter dem Hotel

Chambre: propre / Sanitaires problème entretien: chasse d’eau défectueuse / Personnel: bar et restaurant serviable mais mal organisé. Accueil/ conciergerie: ne servent pas à grand chose car pour le taxi on doit se débrouiller seul …. Hôtel bruyant jusqu’à tard dans la nuit du aux groupes qui discutent dans les couloirs.

Chambre propre Hôtel bruyant avec des grands groupes qui discutent dans les couloirs la nuit La conciergerie ne serre à rien, pour réserver un taxi tôt le matin on vous répond de marcher jusqu'à la station et de voir directement avec les taxis présents

Usufruito del Ristorante per la consumazione della Cena. Cucina e servizio ottimo.

La stanza era perfetta pulita ed ordinata,il personale cordiale, gentile e disponibile. Ci ritorneremo sicuramente

La stanza era in condizioni impeccabili. La colazione è stata di ottimo gradimento. Il personale alla reception è stato sempre professionale e di supporto in ogni cosa, quello alla colazione un pochino invadente. In futuro ci ritorneremo.